Drain Technician - Veterans Encouraged to Apply!

Sila Services•Northfield, OH

2d•$20 - $30

About The Position

Jackson Comfort Services Jackson Comfort Services is Northeastern Ohio's premiere employer within the HVAC & Plumbing industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Plumber to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us! Why Jackson Comfort? When you join Jackson Comfort Services, you’re not just joining a company, you’re joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry. Our company cookouts, holiday parties, employee appreciate celebrations, and team building activities help make work feel a little less like work. As a top workplace, Jackson Comfort Services seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth . Your success truly matters to us . As a member of our family, you’ll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here, will set you up for lifelong success. When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Jackson Comfort Services a premier place to work. As a Drain Technician at Jackson Comfort Services, you will play a pivotal role in our mission to provide unparalleled plumbing and drain cleaning solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.

Responsibilities

Cleaning drains using provided machinery
Using electric snakes, high-velocity water jets, and sewer cameras for inspecting drain lines
Fixing frozen lines and steam thaw during the winter months
Repairing underground sewers and drains using excavation methods
Regularly communicating with Plumbing Coordinator where you are, where you've been, and where you are going
Properly selecting invoice tasks, complete all necessary forms, complete invoice summary, and debrief call with Plumbing Coordinator
Recommending memberships, repairs, upgrades, and replacements when it is in the best interest of the customer
Collecting payment for services rendered at time of service
Inputting or updating all customer equipment data into CRM
Utilizing all pertinent marketing materials (stickers, tags, handouts, forms, etc.)
Ensuring your truck stock is replenished and your truck bin is empty
Confirming time sheets on tablet
Cleaning vehicle (inside and out)
Attending Team meetings
Attending company provided training classes
Staying up to date on all company sales promotions
Conducting a vehicle inspection
Inventorying truck stock
Maintaining customer satisfaction rate through post-service surveys and feedback.
Actively participate in performance reviews, self-assessments and trainings.
Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Respond to service requests within Jackson Comfort's defined time frame.
Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success.
Successfully enroll customers in Jackson Comfort's service agreements, promoting long-term customer relationships and recurring revenue.
Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services.
Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Maintain a perfect safety record by following all safety protocols and guidelines.
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed.
Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional duties as assigned