Representative - Draft (Sales - Draft Services)

J.J Taylor Distributing, Inc. - J.J. Taylor Companies, Inc. - National Equipment Dealers, LLC•Tampa, FL

About The Position

Responds to requests for installations and repairs of draft beer systems and beer taps. Performs preventative maintenance on draft beer systems. Ensures the proper equipment is available for all scheduled events.

Requirements

Able to work effectively in a multi-tasking environment.
Able to work constructively under stress and pressure.
Able to prioritize tasks to ensure timely completion of all requests.
Able to provide courteous and timely service to customers.
Exhibits an appropriate level of patience and tact when dealing with customers’ questions and complaints.
Able to communicate clearly with customers, sales reps, and other draft technicians.
Able to listen actively to requests from others.
Able to interact effectively and positively with others.
Knowledge of draft beer systems and tap equipment.
Possesses a high energy level.
Mechanically oriented. Able to correct plumbing problems.
Unless company vehicle is provided, must use own means of transportation (i.e., vehicle) to get to accounts to service customer accounts/venues.
Must be able to regularly unload products (case of beer), which average to 40 lbs., and can weigh up to a maximum of 49 lbs. from delivery vehicle and transport into customer accounts.
Must be able to push/pull/lift kegs on a regular basis which average 170 pounds and can weigh up to a maximum of 186 pounds; you must be physically capable of routinely performing lifting at those weight levels and transporting products into customer accounts, or to their final destination.
Must be able to move beer within accounts to meet customer demands.
Requires ability to move easily around account premises to inventory current stock levels and display P.O.S.
Able to rotate product in coolers and on shelves.
Able to maneuver a two-wheel dolly effectively.
Regularly required to reach with hands and arms, climb, bend, stoop, kneel and move around tight, low areas when fixing draft beer systems.
Able to drive safely from warehouse to accounts to service equipment.
Adeptly able to use draft hand tools, including a faucet wrench and crimpers.
Must be able to use both an electric hand drill and hole-saw.
High School diploma or GED preferred.
Valid driver’s license and acceptable driving record.
Minimum of 2-3 years related field-plumbing experience.

Nice To Haves

Forklift certification preferred.

Responsibilities

Receives service requests via telephone daily from sales representatives or directly from customers.
Provides estimates to customers for draft beer systems that meet the needs of their establishments.
Services malfunctioning draft beer systems. Inspects and tests reassembled parts to ensure proper functioning within specified standards.
If serving as a Tap Technician, performs preventative maintenance on draft beer systems, including faucets and tavern heads, for all accounts at time of cleaning.
Break down lines from kegs to flush out lines and remove any buildup.
Installs new beer taps.
Inspects parts for wear or other defects.
Services, replaces, or repairs beer taps.
Works special events as needed or when required. Maintains and cleans all equipment at major venues.
Rebuild and cleans used draft equipment to be placed back into inventory.
Plan route for service calls received overnight.
Works overtime when required.
Budgets for new equipment, parts, and supplies for Draft Service Department inventory.
Provides estimates to customers for draft beer systems that meet the needs of their establishments.
Perform any additional duties and special tasks assigned by the Draft Manager.