Draft Service Technician

Breakthru Beverage Group•Minneapolis, MN

1d•Onsite

About The Position

The primary purpose of this position is to support on-premise customers through service calls and equipment installation. The role may also involve assisting with special event set-up and execution. Key responsibilities include providing responsive service, communicating effectively with account employees, servicing equipment within state guidelines, troubleshooting and completing draught line service and installs. The technician will also perform product delivery as needed, manage sales tools, train others on basic draught maintenance, and independently prioritize and manage multiple service requests. Communication with management regarding daily service activities, maintaining logs, trackers, records, and managing vehicle, tools, service equipment, draught knob inventory, and special event equipment are also essential parts of the role.

Requirements

High School diploma or equivalent
Minimum of 1 year of experience in working with a draught beer system
Basic PC skills using MS Office and other various computer programs including presentation software
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Analytic and Reporting skills
Utilize sound judgement and problem-solving skills
Ability to work in fast-paced, high-volume, team environment

Nice To Haves

Bachelor’s degree in related field
Mechanical and technical aptitude

Responsibilities

Provide responsive service and communicate effectively with account employees.
Service equipment within state guidelines.
Troubleshoot non-working or poor pouring draught lines.
Complete draught line service and installs.
Perform product delivery when needed on installs, for special events, and/or when needed for accounts based on needs.
Manage and maintain sales tools (samples, POS, etc.).
Train others on basic draught maintenance.
Effectively prioritize and manage multiple service requests independently.
Communicate priorities, needs, and the completion of daily service activities with management.
Maintain logs, trackers, and records as required.
Manage and maintain vehicle, tools, and service equipment.
Maintain draught knob inventory and special event equipment.
Other duties, as assigned by the jobholder’s supervisor, may also be required.