DR-Slot Supervisor

Seneca Gaming Corporation • Buffalo, NY

68d • $49,069

About The Position

The Slot Supervisor (Primary position) is responsible for supervision of the Slot Attendants on an assigned shift and responsible for ensuring that the Slot Attendants are providing consistent high levels of customer service, is called upon to fill the Slot Shift Manager (Secondary position) when needed. The Slot Shift Manager oversees all slot operations on the casino floor during assigned shift. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

• Must be 18 years of age or older upon employment.
• High School Diploma or equivalent is required.
• Bachelor’s Degree or two (2) years of casino experience and at least one (1) year of supervisory experience.
• Minimum two (2) years gaming/casino experience (can be concurrent with leadership experience).
• Game performance experience desirable.
• Knowledge of casino rules, regulations and procedures.
• Basic computer skills required.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Nice To Haves

• Experience in a supervisory role within a casino environment.
• Familiarity with gaming regulations and compliance.

Responsibilities

• Responsible to work in conjunction with the Slot Shift Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift.
• Monitor employee personnel activities and take appropriate actions in support of efficient operations.
• Observe activities in the Slot machine department areas watching for irregularities.
• Ensure Slot Machines are functioning properly and the machines are being played legitimately.
• Assign personnel to areas of the casino, schedules and monitors breaks in order to provide proper coverage and efficient service to Slot customers.
• Assist in monitoring the payouts on the machines, to ensure that proper amounts are being paid to customers.
• Act as signatory on jackpots as outlined by Internal Control Manual.
• Must know and enforce all policies and procedures regarding the security of monies, parts, equipment and required documentation.
• Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
• Ensure professional behavior and appearance is in compliance with established standards, rules, and regulations of the Slot Department and the Seneca Gaming Corporation.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Benefits

• Compensation is negotiable based on experience and education.
• Opportunities for training and development.
• Dynamic and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED