DR Senior Cage Cashier (Full-Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

1d•Onsite

About The Position

Assist in all aspects of the Cashier Operations department including; NRT processing, assisting in supervision of operation while ensuring excellent customer service and security of all funds.

Requirements

High school diploma or GED required
90 Days successful cage cashier experience required
Must demonstrate the following essential knowledge and skills:
Documented teamwork behaviors and attitudes
Clean criminal record concerning finances
Basic math skills
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Attention to detail
Excellent attendance record in previous positions
Willing to learn and to be adaptable
Ability to work independently
Neat, professional appearance with excellent personal hygiene
Must be able to lift 50 pounds
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to stand on feet 8 hours at a time
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be physically mobile with reasonable accommodations
Must be able to operate in mentally and physically stressful situations
Must have manual dexterity and coordination to operate office equipment, computer, fax machine and photo copier
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second-hand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

Six months cashier/cash handling experience preferred
Experience with Federal Anti-Money Laundering Regulations preferred

Responsibilities

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Deliver excellent customer service to all external and internal guests
Positive role model and example for cashiers
Process cashiering transactions for guests including cashing checks, chip redemptions, markers and payments, credit card advances, bill breaking and other transactions quickly and accurately.
Proficient in all Front Line, employee, chip bank, marker bank, F&B, and main bank positions
Able to utilize computers for majority of cashier transactions
Complete all paperwork accurately and timely
Understand and comply with all government regulations
Understand and comply with government Anti-money Laundering regulations. Know when and how to submit a Suspicious Activity Incident Report (SAI). Know the red flags of suspicious transactions or activities
Understand what information is needed to complete Currency Transaction Reports (CTR’s), Monetary Instrument Logs (MIL’s) and Multiple Transaction Logs (MTL) and able to enter the customer information needed to complete forms
Process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
Ability to create and maintain customer RA (Resort Advantage) accounts and enter transactions into RA Floor Monitor, checking and entering all customer data needed to comply with government regulations
Identify customers who may be trying to structure transactions or evade or circumvent identification requirements
Proficient in credit and marker bank operations including: marker issues, payments, applications and ability to manage and balance Marker bank
Proficient in all NRT functions including but not limited to: interpretation of the back office application, NRT fill process, canister replenishment, dropping and reconciling NRT units inclusive of all paperwork and computer data forms
Able to handle NRT customer disputes and basic NRT repairs in absence of cashier tech
Flexible with Daily work duties including last minute changes
Process automated and manual fills and credits for chip bank window
Proficient in preparing and verifying transfers and other cage and bank paperwork
Assist with WSOP registration desk duties when needed
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Responsible for all funds entrusted during an assigned shift
Verify transfers and other paperwork completed by cashiers
Provide prompt, courteous service to gaming guests
Supply currency and coins to other departments, as needed
Handle credit applications and other credit and marker bank operations, including marker issues, payments, and returns
Able to process OFAC (Office of Foreign Asset Control) screenings when needed before completing transactions
Handle guest disputes
Process jackpot payouts
Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Ensure timely accurate work history entries
Proactive with incidents and issues ensuring resolution with employees
Other duties as required to deliver excellent service to internal and external customers
Adhere to regulatory, departmental and company policies in an ethical manner