KDQ - MANAGER - DQ MANAGER
Human Resources•Keyser, WV
•Onsite
About The Position
A Dairy Queen (DQ) Store Manager oversees daily operations, including food service, staff management, inventory control, and financial performance, ensuring adherence to brand standards and excellent customer service. Key duties involve leading the team to create positive "fan" experiences, maintaining high cleanliness/safety standards, controlling labor costs, and driving sales.
Requirements
- 1–3 years of high-volume restaurant leadership, preferably in quick service.
- Strong communication, leadership, and customer service skills.
- Ability to stand for long periods and lift up to 50 pounds.
- High School diploma or equivalent.
- Energetic, accountable, and passionate about the DQ brand.
Responsibilities
- Manage all kitchen and dining room functions, including opening/closing procedures, to meet quality and service standards.
- Hire, train, mentor, and schedule team members to build a productive, positive working environment.
- Actively ensure high-quality, friendly service, handling customer inquiries and complaints promptly (service recovery).
- Manage COGS (cost of goods sold) and labor costs, conduct inventory counts, order products, and ensure accurate cash management.
- Enforce strict food safety, sanitation, and health regulations (PRIDE systems).
- Implement local, regional, and national marketing promotions to increase sales.
Benefits
- 50% employee discounts
- Eligible for bonuses
- Flexible schedule
- Job advancement opportunities
- Free birthday cake on birthday
- Eligible for Health Insurance benefits after 90days
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
