DPS Training Manager - Requisition #312043

Pechanga Resort & Casino•Temecula, CA

51d

About The Position

Under the direction of the Logistics Director, the Training Manager administers, oversees, and coordinates the activities of the training component of the Pechanga Department of Public Safety. The goal of the department is to deliver world class security service, in accordance with current policies, procedures, and established objectives. The Training Manager will be responsible for organizing training curriculums with emphasis on leadership, customer service, corporate security, BSIS Guard and Firearms regulations, and enterprise security awareness program. The Training Manager is responsible for the effective management and success of their assigned training division component; accountable for delivering exceptional leadership of their teams, and bring value to the organization. The Training Manager will ensure their team members understand and serve the purpose and vision of the enterprise, and reflect the team's core beliefs.

Requirements

Bachelor's degree (B. A.) from four-year college or university; and/or equivalent combination of education and experience
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style.
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must be able to obtain and maintain a Class “A” Gaming License issued by Pechanga Gaming Commission.
A qualified candidate/employee must have a valid driver's license with an acceptable driving record.
Must have a current BSIS Gun and Guard Card.
Must obtain certifications within a designated period of time determined by the DPS Training Manager and DPS Logistic Director.
Management, Administration of Justice, Public Administration, Organizational Leadership, and Education.
Must be able to read, speak, and write intelligently in the English language.
Must have documented, verifiable experience in drafting policies and procedures for an organization of comparable size to the Pechanga Department of Public Safety.

Nice To Haves

Preferred 3 years of related experience is required to successfully perform this job.
Knowledge of California Bureau of Security and Investigative Services (BSIS) policies and procedures is a plus.
Formal instructor certification in law enforcement and/or security management functions is highly desired; the ideal candidate will have a balance of training management, law enforcement, and security experience.
Expertise in developing, planning, implementing, and assessing training programs.
Experience building relationships across organizational lines.
Must have experience in curriculum development, administration of class room instruction, development of on-the-job training programs, and training program evaluation.
Very strong organizational, communication, and project management skills required.
Bilingual abilities are a plus.
Knowledge of criminal law, gaming, Indian gaming and casino related operations, criminal investigation techniques and related vicarious civil and legal liabilities such as; public law 280, search and seizure, use of force, lawful detention, and probable cause is a plus.
Knowledge of leadership and management principles and methods related to administration, resource and records management, compliance measures, operational command structures, and equivalent executive and senior executive positions.
Knowledge of the security and/or educational industry and developed relationships with a variety of professionals is highly desired.

Responsibilities

Plan and manage processes and practices for new security functions to ensure alignment with Pechanga Resort and Casino (PRC) Department of Public Safety, Pechanga Development Corporation (PDC), and the entire enterprise.
Manage the development and implementation of a robust training component for PRC DPS and the enterprise.
Develop training programs for PRC DPS, internal Casino and Tribal departments; emphasizing leadership, customer service, corporate security, casino security operations, patrol operations, and enforcement of state, federal, and tribal laws and ordinances.
Develop training schedules in conjunction with the needs of PRC DPS, Casino and Tribal departments; coordinate with stake holders to develop performance needs.
Equip the Training Staff with professional training topics and guidelines to support team member internal growth and tools to preform specific security requirements.
Provide customer service training programs intended to build positive relationships with all internal/external customers.
Analyze the needs of all PRC DPS personnel and provide curriculum that will develop roles as security professionals in a growing business environment; align training goals and plans with the strategic vision of PRC DPS, Casino and Tribal partners.
Coordinate training development with educational institutions, training centers, and related organizations to provide additional training opportunities for PDC DPS employees.
Identifies opportunities to improve and rewrite internal processes and policies.
Facilitate programs that will successfully develop new PRC DPS team members.
Develops strategic goals, including both short and long-term, that are aligned with business objectives.
Understands, applies, and ensures the department's compliance with established professional standards, directives, approved procedures and policies, applicable federal and state regulations along with Tribal ordinances and all Indian gaming related regulations.
Ensures positive working relationships within the internal and external departments, Tribal members, Tribal staff, casino and gaming management/employees, as well as with local law enforcement agencies.
Serves as a key representative of the Department of Public Safety's services to employees, patrons, and Tribal Citizens.
Interacts with a variety of individuals to establish and maintain effective public relationships.
Deals with the public courteously in order to establish and maintain effective public and customer relations.
Analyzes situations promptly and accurately; quickly adopts prompt, effective and reasonable courses of action with due regard to surrounding hazards and circumstances.
Other duties assigned.