DPS - IT - Staff Services Officer, ITD - 1552

TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405 • Austin, TX

389d • $48,252 - $83,124 • Remote

About The Position

The Staff Services Officer position at the Texas Department of Public Safety involves performing complex staff services work, primarily focused on human resources and administrative support functions within the IT Division. The role includes planning, directing, and coordinating personnel-related processes, providing training and consultation on CAPPS (Centralized Accounting and Payroll/Personnel System), and ensuring compliance with departmental policies. The position requires a proactive approach to managing various administrative tasks and supporting the division's operational needs.

Requirements

• Graduation from a standard senior-high school or equivalent is required.
• Minimum of five (5) years work experience in office management, business administration, or human resources/staff support.
• Must possess a valid driver license from state of residence.
• Extensive working knowledge and proficiency in Microsoft Office and CAPPS (Centralized Accounting and Payroll/Personnel Systems), SharePoint, and ability to learn new software/systems.
• Demonstrated ability to exercise poise, tact, diplomacy and establish and maintain positive, working/professional relationships with internal/external customers.
• Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment.
• Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.
• Demonstrated ability to quickly and efficiently access relevant information and present research and conclusions in a clear and concise manner.
• Demonstrated ability to examine data/information, discern variations/similarities, and identify trends, relationships and causal factors.

Nice To Haves

• Experience with training and development in a corporate environment.
• Knowledge of state and federal regulations related to human resources.

Responsibilities

• Plan and assist with the coordination of the division's personnel related processes (e.g., progressions, transfers, leave, resignations, retirements, audits).
• Prepare, coordinate, review and transmit personnel action forms, complaints and related documents.
• Assist hiring managers in processing requests to HR to post vacancies; review and further screen applicants referred by HR, as well as assist with Division interview and onboarding procedures.
• Serve as Division Core HR User, Recruit Coordinator, and Senior Timekeeper and advise senior staff of new developments.
• Provide CAPPS expertise and supplemental functional support to all IT Division staff.
• Provide assistance to personnel through training and instruction and respond to inquiries regarding Divisions human resource-related processes and related General Manual policies.
• Conduct classroom or e-learning training on CAPPS time entry and approval, agency personnel policies and procedures, and division administrative policies for divisional personnel.
• Assist in the planning of administrative assignments within the division; formulate division-level administrative support and human resource-related procedure guidance for division personnel.
• Monitor review and evaluate program compliance with DPS and IT policies and procedures, statutes and rules.
• Receive, disseminate, and track departmental records and information, within retention policy.
• Prepare and review operational and special reports for accuracy that will support senior leaderships decision-making needs.
• Plan and coordinate administrative and logistical support for special assignments and programs and ensure proper documentation and tracking of expenditures for agency reimbursement.
• Prepare, process, and track purchase orders through the Departments procurement system.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

Benefits

• Health insurance
• Retirement benefits
• Paid holidays
• Paid leave
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED