DPS - DLD - Temp License Specialist II, HQ Ops - 0171

State Of Texas • Austin, TX

412d • Remote

About The Position

The Temp License Specialist II at the Texas Department of Public Safety is responsible for performing moderately complex licensing and permitting work. This role involves reviewing license and permit applications, ensuring compliance with relevant policies and regulations, and providing assistance to both internal and external customers. The position requires effective communication skills and the ability to interpret laws and codes related to licensing. The specialist will work under general supervision and is expected to maintain accurate records and assist in the approval process for licenses and permits.

Requirements

• Graduation from a standard senior high school or equivalent.
• Previous work experience in the Driver License Division is preferred.
• Valid Texas driver license or identification (ID card) required.

Nice To Haves

• Demonstrate working knowledge of Driver License Division processes and procedures.
• Skill in the use of standard office equipment, computers, and computer software.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to exercise poise, tact, diplomacy, and establish positive working relationships.
• Ability to prioritize in a multi-demand environment and meet deadlines without sacrificing accuracy.

Responsibilities

• Receive, review, sort and route mail and other correspondence.
• Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
• Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.
• Communicate and interpret regulated laws, rules, and codes with internal and external customers.
• Utilize computer applications/programs to research and evaluate information to resolve customer service inquiries related to license related data.
• Review, evaluate and analyze documents to determine compliance with license rules and regulations. Assist in maintaining program data related to licensed or permitted activities.
• Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications. Assist in preparing notices, correspondence, memos, and report related to license and permit activities and compliance.
• Create, maintain, and review activity logs, files, and reports on driver license services.
• Assist in processing and approving applications for license and permits based on state regulations, administrative codes, and agency policies and procedures.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

Benefits

• Salary range of $3,525.91 monthly.
• Potential for overtime pay as the position is non-exempt.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED