DPS - DLD - License Specialist II, Reg Ops - 0171

TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405 • Snyder, TX

410d

About The Position

The License Specialist II position at the Texas Department of Public Safety involves performing licensing and permitting work in a Regional Operations Field office. The role requires reviewing applications, ensuring compliance with regulations, and interacting with the public to provide information and assistance regarding driver licensing procedures. The specialist will administer tests, approve applications, and maintain accurate records while working under general supervision.

Requirements

• Moderately complex licensing and permitting work experience.
• Ability to communicate effectively with the public and internal customers.
• Knowledge of driver license laws and procedures.
• Experience in administering tests and evaluating applicants' qualifications.
• Proficiency in using computer applications and databases for data entry and record keeping.

Nice To Haves

• Bilingual skills for interpreting for foreign language speaking applicants.
• Experience in customer service or public-facing roles.

Responsibilities

• Meet and deal with the general public in a professional and courteous manner; answer general questions pertaining to applications for various types of driver licenses and identification cards.
• Determine the legal needs and requirements of driver license and identification card applicants; screen application forms to ensure applicant qualification.
• Perform basic checks of physical driving capabilities of applicants; evaluate during observation and interviews for potential driving limitations.
• Inspect motor vehicles for safety prior to road tests; verify evidence of financial responsibility and check for registration.
• Certify drivers as reasonable risks or disapprove drivers as unreasonable risks.
• Make and interpret inquiries to determine applicants' eligibility for licensing.
• Issue licenses and permits, collect appropriate fees, and prepare receipts; ensure accountability for received monies.
• Check accuracy of applications and documents; input data into appropriate systems.
• Advise applicants of suspensions, cancellations, and revocations; explain how to qualify.
• Administer written, oral, or other tests to license permit applicants; schedule applicants for driving tests.
• Conduct comprehensive examinations to determine qualifications; observe applicants during road tests and inform them of results.
• Provide information and testimony for the Department in hearings as necessary.
• Provide administrative and technical assistance related to license and permit requirements to the public and agency staff.
• May provide on-the-job training for co-workers.
• Administer road skills examinations; must have a valid Texas driver license to perform this duty.
• Travel as required to work in other Driver License Offices or for training.
• Prepare daily bookkeeping reports and maintain work area and testing devices.

Benefits

• Health insurance coverage
• Paid holidays
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed