DPS - DLD - License Specialist II, Reg Ops - 0171

State Of Texas • Killeen, TX

391d • $42,311 - $42,311

About The Position

The License Specialist II position at the Texas Department of Public Safety involves performing moderately complex licensing and permitting work in a Regional Operations Field office. The role includes reviewing applications, ensuring compliance with regulations, and interacting with the public to provide information and assistance regarding driver licensing processes. The specialist will also administer tests, evaluate applicants' qualifications, and issue licenses and permits while maintaining accurate records and handling fees.

Requirements

• Graduation from a standard senior high school or the equivalent.
• Minimum of one (1) year of general office, volunteer, or customer service experience; cash handling experience preferred.
• Valid driver license required; Texas license must be obtained within specified time if moving to Texas.
• Certification as a Commercial Knowledge Examiner (CCKE) required within the first six months of employment.

Nice To Haves

• Experience in customer service or public interaction roles.
• Knowledge of driver license laws and procedures.

Responsibilities

• Meet and deal with the general public in a professional and courteous manner; answer general questions pertaining to applications for various types of driver licenses and identification cards.
• Determine the legal needs and requirements of driver license and identification card applicants; screen application forms to ensure applicant qualification.
• Perform basic checks of physical driving capabilities of applicants; evaluate potential driving limitations due to various medications and their dosage quantities.
• Inspect motor vehicles for safety prior to road tests; verify evidence of financial responsibility and check for registration and/or reciprocity.
• Certify drivers as reasonable risks or disapprove drivers as unreasonable risks based on evaluations.
• Make and interpret inquiries to determine applicants' eligibility for licensing using various external systems.
• Issue licenses and permits, collect appropriate fees, and prepare receipts; ensure accountability for received monies.
• Check accuracy of applications and documents; notarize forms and administer oaths as necessary.
• Advise applicants of suspensions, cancellations, and revocations, and how to qualify for reinstatement.
• Administer written, oral, or other tests to license permit applicants; schedule applicants for driving tests.
• Conduct prescribed comprehensive examinations to determine qualifications/limitations of applicants.
• Provide information and testimony for the Department in administrative and judicial hearings as necessary.
• Provide administrative and technical assistance related to license and permit requirements to the general public and agency staff.
• May provide on-the-job training for co-workers.
• Prepare daily bookkeeping reports and maintain work area and testing devices.
• Attend work regularly and observe approved work hours.

Benefits

• Health insurance
• Retirement benefits
• Paid holidays
• Paid time off
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED