DPS - DLD - License Analyst II, HQ Ops - 0171

State Of Texas • Austin, TX

387d • $42,311 - $42,311 • Remote

About The Position

The License Analyst II position at the Texas Department of Public Safety involves performing moderately complex licensing and permitting work. The role includes reviewing license and permit applications, ensuring compliance with relevant policies and regulations, and providing assistance to both internal and external customers. The analyst will work under general supervision and is expected to demonstrate initiative and independent judgment in their tasks.

Requirements

• High school diploma or GED
• Minimum of one (1) year customer service experience, clerical or administrative support work
• Valid Texas driver license or identification (ID card) required
• Working knowledge of TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Working knowledge of SharePoint is preferred
• Ability to exercise poise, tact, diplomacy and establish positive relationships with customers
• Organizational and prioritization skills to manage multiple demands
• Ability to construct and deliver clear, concise, and professional presentations
• Ability to access relevant information and present research and conclusions clearly
• Attention to detail and analytical reasoning skills
• Ability to responsibly handle sensitive and confidential information

Nice To Haves

• Experience with project management methodology
• Knowledge of business office practices of English grammar, spelling, punctuation, and composition

Responsibilities

• Receive, review, sort and route mail and other correspondence.
• Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
• Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials.
• Prepare, interpret, and disseminate information regarding rules, regulations, policies, and procedures concerning driver license services and agency programs.
• Respond to customer inquiries for information, locations, and services.
• Maintain records associated with license and permit applications, fee payments, and violations.
• Create, maintain, and audit activity logs, files, and reports on driver license services.
• Assist in processing and approving applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
• Participate in projects as subject matter experts, following project management methodologies.
• Operate a personal computer in a local area network configuration and use several software and imaging systems simultaneously.

Benefits

• Health insurance
• Retirement benefits
• Paid holidays
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED