DPS - DLD - Business Analyst III, HQ Ops - 0223

State Of Texas • Austin, TX

403d • $85,995 - $85,995

About The Position

The Business Analyst III position at the Texas Department of Public Safety involves performing advanced business analysis work, including coordinating user requirements, developing business processes, and supporting the systems development life cycle. The role requires minimal supervision and offers considerable latitude for independent judgment, with responsibilities that may include supervising others.

Requirements

• Graduation from an accredited four-year college or university with a major coursework in Business Administration, Communications, Computer Science, or Information Technology required.
• Minimum of six (6) years' progressively responsible experience in business analysis or project management functions involving multiple, team-based projects utilizing matrixed resources and including all stages of software development lifecycles.
• Experience in supervision/leading a team is preferred.
• Working knowledge of TXDPS, State, and Federal regulations, legislation, guidelines, policies and procedures.
• Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management.
• Experience managing technology projects or strong understanding of project management principles, System Development Life Cycle (SDLC) or Project Management Professional (PMP) certification.
• Knowledge of business requirements gathering, development, and management of software development projects.
• Skill in coordinating and solving complex problems and troubleshooting computer systems' issues and defects.
• Must be able to effectively communicate, facilitate and present information and/or training to individuals and a wide variety of audiences.
• Must exercise excellent interpersonal skills.

Nice To Haves

• Experience with contracts, service level agreements, and contract language, RFO, RFP, SOW, etc.
• Experience with JIRA or other comparable defect/issue management toolsets.
• Ability to develop and maintain use cases and other software requirements specifications.

Responsibilities

• Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Coordinates the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
• Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations.
• Coordinates with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work.
• Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.
• Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.
• Consults on the analysis of an application, troubleshoots system problems, and implements solutions.
• Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.
• Develops training curriculum and conducts formal training sessions covering assigned systems module.
• Develops the design and/or review of test cases; processes change requests; and manages a project's scope, acceptance, installation, and deployment.
• May supervise the work of others.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

Benefits

• Health insurance coverage
• Retirement savings plan (401k)
• Paid holidays
• Paid time off for volunteering activities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree