Downtown Enforcement Officer

PCI Municipal Services•Cedar Rapids, IA

29d•$16 - $16

About The Position

The Downtown Enforcement Officer ensures compliance with parking regulations across all downtown facilities, including ramps, lots, and on-street spaces. This role combines enforcement duties with customer service to maintain a safe, efficient, and welcoming parking environment. Officers patrol assigned areas, issue citations, assist customers, and support operational needs. This is a full-time position (38.5 hours/week) with benefits.

Requirements

Job-Specific Requirements
Strong customer service and communication skills.
Ability to learn and apply city ordinances and parking regulations.
Knowledge of downtown Cedar Rapids geography preferred.
Critical thinking and decision-making skills.
Physical ability to walk and stand outdoors for extended periods in all weather conditions.
Must hold a valid driver’s license and meet DOT driving requirements.
Minimum Eligibility Requirements
High School Diploma or equivalent.
Maintain professional appearance and personal hygiene.
Reliable attendance and punctuality.
Ability to pass a background check and drug test.

Nice To Haves

Knowledge of downtown Cedar Rapids geography preferred.

Responsibilities

Parking Enforcement:
Patrol ramps, lots, and on-street parking areas to monitor compliance.
Issue citations for violations using handheld ticket devices.
Enforce towing and emergency snow route ordinances.
Appear in court as a witness when required.
Customer Service:
Provide courteous assistance and answer questions about parking services and regulations.
Support event parking operations and assist customers as needed.
Safety & Reporting:
Observe and report safety hazards, inoperative meters, and operational issues.
Document incidents and maintain accurate logs.
Technology & Equipment:
Operate handheld ticket writers, two-way radios, and Windows-based applications.