Doula Manager

University of Colorado•Aurora, CO

7d•Onsite

About The Position

This CU College of Nursing full-time (1.0 FTE) University Staff (non-classified) Doula Manager for the CU College of Nursing will manage the development, implementation, and operational delivery of the new CU College of Nursing Doula Program. The Doula Manager will also support the existing Recovery Coach Doula Program. The Manager will oversee the integrated team of Doulas supporting each Doula Program, which provides services across the Colorado front range. This role requires a professional split between administrative oversight and direct patient care. This description is a summary only and describes the general level of work being performed; it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Requirements

Bachelor’s degree in any field.
Four (4) years of experience as a doula.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis, but not for the specific years of experience, nor for the specific training.
Applicants must meet minimum qualifications at the time of hire.
Completion of doula training before hire.
Must be willing and able to work nights and weekends.
Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
Excellent communications and interpersonal skills.
Proficiency in data review and the oversight of budget and grant report deliverables.
Knowledge of substance use disorder, recovery paths, and support systems.
Demonstrated ability to establish and maintain rapport and positive relationships.
Excellent critical thinking abilities.
Ability to honor, support, and accept patient autonomy, shared decision making.
Excellent written and oral communication skills.
Ability to exercise discretion and maintain patient confidentiality in compliance with HIPAA standards.
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Ability to effectively and accurately check for typographical, grammatical, and/or spelling errors in documents.
Knowledge of basic care coordination, medical/hospital, and/or community resources.
Ability to use Microsoft Office Suite products, including Excel.
Ability to successfully handle multiple tasks in a high-pressure environment.
Ability to collaborate with large, diverse health care teams in the health care system setting.

Nice To Haves

Five (5) years of doula or related experience.
Three (3) years of supervisory/management experience.
Experience with motivational interviewing techniques.
Experience caring for individuals with complex health and socioeconomic needs.
Experience navigating complex healthcare systems to connect patients to required services or resources.
Experience utilizing bilingual skills (Spanish/English) at a conversation level in a professional setting.

Responsibilities

Provide non‑judgmental support for pregnancy, birth, postpartum, fertility journeys, adoption, surrogacy, miscarriage, or other reproductive experiences.
Offer educational materials related to reproductive options and emotional support tailored to client needs.
Accompany clients to medical appointments when appropriate.
Participate in care coordination with clinical teams, social services, or case management when appropriate.
Ensure client privacy, dignity, and trauma‑informed care practice.
Design standardized care pathways (prenatal education → birth support → postpartum follow-up) with clear milestones and documentation checkpoints.
Create policies and procedures for intake, informed consent, escalation, safety planning, and visit documentation.
Manage end-to-end client intake: conduct needs assessments, obtain informed consent.
Build and maintain a schedule for doulas, balancing caseloads and availability to ensure 24/7 coverage.
Coordinate prenatal, birth, and postpartum doula case load.
Triage urgent client needs and escalate to the appropriate health care team member.
Develop a referral pathway for the health care system teams to the doula program.
Develop documentation notes to support comprehensive care and billing components.
Attend health care system, CUMedicine, and College of Nursing meetings representing the doula program.
Manage budget oversight, data-driven reporting, and the preparation of grant report deliverables to meet institutional and funder requirements.
Collaborate with the College of Nursing Marketing team to develop marketing materials and social media information to promote the program and team.
Develop referral pipelines with clinics, WIC, and community health workers; provide program overviews and eligibility guides.
Present at community events and parent groups; develop outreach materials in English/Spanish (or relevant languages).
Create and update client education packets (labor coping, postpartum recovery, infant feeding, safe sleep) with readability and cultural relevance standards.
Establish a resource library (handouts, videos, referral sheets); tracked usage and updated based on client feedback.
Manage feedback channels (surveys, focus groups) and communicated service updates to partners.
Work collaboratively with CU Nursing Human Resources on any HR related processes connected to supervision, including performance planning, coaching and evaluation, training, hiring, etc.
Foster a welcoming, collaborative, and productive work environment.
Onboard new doulas: credentialing, documentation practices, billing components, mandatory trainings (trauma-informed care, HIPAA, safety), and health care system policies.
Facilitate monthly professional development (lactation, perinatal mood disorders, cultural humility, documentation best practices).
Manage supervision cadence (standing meetings, case consults, peer debriefs) and create feedback loops to reduce burnout and compassion fatigue.