Doula Friendly Hospital Program Manager

FPHNY Recruitment Team•New York, NY

12d•Hybrid

About The Position

The Doula-Friendly Hospital Program Manager, Clinical and Community Partnerships provides quality improvement program implementation leadership and coalition building support by providing program management implementing the doula-friendly hospital model within NYC maternity hospitals and oversight of the New York Coalition for Doula Access (NYCDA). The NYC Department of Health and Mental Hygiene (DOHMH) implements a Citywide Doula Initiative, which takes a multi-faceted, community-centered approach to addressing maternal health inequities by: 1) providing no-cost doula care to NYC residents in disinvested communities; 2) building a diverse and sustainable doula workforce through doula training, apprenticeship, and professional development; and 3) promoting systems change by supporting hospitals in becoming doula-friendly and centering doulas in policy change including implementation of a Medicaid benefit.

Requirements

Master’s degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
Experience working with maternity hospitals and community-based doula organizations
3+ years' experience with maternal health program implementation and research and evaluation, including program evaluation and process improvement.
Experience working with community stakeholders
Strong understanding of and commitment to birth equity
Knowledge of maternal/child health programs, community engagement, community-based participatory research, and health issues in urban, underserved neighborhoods
Strong project-management skills
Proficient with Microsoft Office suite, including Word, Excel, and PowerPoint.
Excellent organizational skills.
Excellent written and verbal communication skills
Knowledge of health equity concepts and the social determinants of health.
Knowledge of the Doula scope of care and the related ability to conduct pre-and post-natal assessments, provide practical labor and delivery support, and complete required documentation.
Proven experience in strategic planning, data collection, public speaking, and outreach
Experience implementing and applying multiple of the below frameworks:
Familiar with the Sexual and Reproductive Justice framework and how to apply principles
Knowledge of: Racial Equity and Social Justice, Sex-positivity framework, and Human rights framework
Demonstrated ability to multi-task in a fast-paced environment.
Physical Requirements: Ability to sit and stand for extended periods of time. Reasonable accommodations will be made for qualified individuals with disabilities.
Employment is contingent upon the successful completion of a background check

Responsibilities

Lead technical assistance to maternity hospitals in collaboration with community-based doula programs in improving doula-friendliness, including coordination and facilitation of technical assistance meetings, and support development and implementation of doula-friendly policies and practices. Design, update, and execute tools to facilitate implementation of doula-friendly strategies and evaluate process improvement.
Coordinate Grand Rounds and other technical assistance events with community-based doula vendors. Lead Grand Rounds prep meetings, contribute to presentation content, and create tools to implement model and collect process improvement data.
Co-lead NYCDA with Health Leads, providing coordination, project planning, facilitation, and outreach to community members, community-based doulas, and clinical partners to ensure involved membership. Lead doula-friendly hospital designation subcommittee (which includes community and clinical partners) and oversee development and implementation of plan for doula-friendly hospital accreditation within NYCDA, including research and development of relevant reports and tools.
Oversee referral triage from MHQIN hospitals to CDI and other community-based doula programs. Review database, troubleshoot issues, and generate monthly hospital referral data reports. Support hospitals in establishing referral workflow within their structures
Regularly communicate with hospitals, community members and other participants to ensure input on materials, program model, and outreach events
Responsible for program activities that align with and ensure program outcomes are met utilizing evaluation tools.
Knowledge of and commitment to researching and staying abreast of current best practices and trends in the fields related to the Doula profession, including those related to labor and birth, maternal and child health and breastfeeding.
Develop and maintain supportive, trusting relationships with hospitals, clients and their families to promote maternal and child health and positive birth outcomes.
Participate in data collection, program evaluation, and preparation of events tracking for the departmental reporting pertinent to program (or contract) objectives, or as assigned by the program supervisor.
Supervise Program Associate, delegating technical assistance work with the hospitals, approving timesheets, and supporting with regular one on one meetings.
Prepare presentations and present on hospital-doula-friendliness model and outcomes to a local and national audience.
Establish and maintain collaborative community relationships and conduct trainings
Design activities to recruit new community partners
Other duties as assigned to support the overall goals and mission of the department/ organization.

Benefits

Public Service Loan Forgiveness (PSLF) eligible employer
Generous Paid Time Off (PTO) policy
Medical, dental, and life insurance with low or no employee contribution
A retirement savings plan with generous employer contribution
Flexible spending medical and commuter benefits plan
Meaningful work at an organization striving to advance health equity and social justice

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