Doorperson - Capital Hilton

Hilton • Washington, DC

407d • $40,560 - $40,560

About The Position

The Doorperson at Capital Hilton plays a crucial role in providing exceptional guest service by greeting and assisting guests as they arrive and depart. This position is integral to the hotel's operations, ensuring a smooth flow of entry traffic and offering luggage assistance, thereby enhancing the overall guest experience.

Requirements

• Experience in customer service is preferred.
• Full availability to work an ever-changing schedule in hospitality.

Nice To Haves

• Demonstrated ability to deliver exceptional guest experiences.
• Strong communication skills.

Responsibilities

• Greet arriving and departing guests and direct traffic at the main entrance.
• Offer luggage assistance to guests.
• Read luggage tags and provide claim tickets for accurate delivery of guest items.
• Retrieve, move, place, and store guest items including packages, luggage, and boxes from vehicles and the luggage storage area.
• Arrange guest transportation, such as taxi cabs, as needed.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.

Benefits

• Go Hilton travel program: 100 nights of discounted travel.
• Access to pay through DailyPay.
• Employee stock purchase program (ESPP) with a 15% discount.
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents.
• Debt-Free Education through partnership with Guild Education.
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage including Telemedicine.
• Mental health resources including free counseling through Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree