Doorman

Royal Sonesta New Orleans, LA•New Orleans, LA

About The Position

Opens doors and serves residents, guests, or patrons of hotel or similar establishment by performing the following duties. Principle duties and responsibilities (Essential Functions) include: The ideal candidate must be knowledgeable of all local attractions, restaurants, entertainment ideas and directions. Must always present a pleasant customer service attitude Understand and practice exceptional hospitality Greet all guests with a smile at all times Use the guest’s last name at all times when appropriate Responsible for opening doors for all guests entering and exiting the hotel Provide professional hospitality in an attentive, friendly, and efficient manner to all guests Assist guests with transportation to offsite locations using only approved taxi/limo service Maintain accuracy and composure while under pressure Knowledge of hotel layout, meeting rooms, amenities, services, main attractions in the area, parking rates, etc. Continually monitor and maintain cleanliness and order of guest services area Post up in the appropriate area when not completing tasks Work in accordance with our Security Department to ensure all safety measures are being followed Previous experience in a hotel or resort as a concierge, doorman, or bellman preferred Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Appropriate professional appearance and demeanor

Nice To Haves

Previous experience in a hotel or resort as a concierge, doorman, or bellman preferred

Responsibilities

knowledgeable of all local attractions, restaurants, entertainment ideas and directions
present a pleasant customer service attitude
Understand and practice exceptional hospitality
Greet all guests with a smile at all times
Use the guest’s last name at all times when appropriate
Responsible for opening doors for all guests entering and exiting the hotel
Provide professional hospitality in an attentive, friendly, and efficient manner to all guests
Assist guests with transportation to offsite locations using only approved taxi/limo service
Maintain accuracy and composure while under pressure
Knowledge of hotel layout, meeting rooms, amenities, services, main attractions in the area, parking rates, etc.
Continually monitor and maintain cleanliness and order of guest services area
Post up in the appropriate area when not completing tasks
Work in accordance with our Security Department to ensure all safety measures are being followed
Deliver Passionate & Engaging Service to our Guests
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity