Doorman & Concierge

PBS Facility Service•Brooklyn, NY

About The Position

The Doorman and Concierge at PBS Facility Service provide a high standard of hospitality, access control, and resident support for luxury residential buildings. This role creates a welcoming atmosphere, assists residents and guests, and ensures the lobby operates smoothly and professionally at all times. The ideal candidate is polished, reliable, and service oriented.

Requirements

Prior hotel experience is required.
Experience in hospitality, concierge, doorman service, or customer service preferred.
Professional presence and strong communication skills.
Must be able to work under pressure, handle multiple tasks at the same time, and remain calm and professional in a fast-paced environment.
Basic technology skills for visitor logs, communication apps, or building systems.
Ability to stand for long periods and perform light physical tasks.
Bilingual English and Spanish is helpful

Responsibilities

Greet residents and guests with courtesy, professionalism, and attentiveness.
Maintain a welcoming lobby environment that reflects PBS service standards.
Assist with resident inquiries, directions, amenity information, transportation requests, and daily needs.
Uphold the PBS tone guide for consistent, high quality customer service.
Monitor building entrances and verify all visitors, guests, and vendors.
Maintain accurate sign in procedures and follow building access protocols.
Ensure only authorized individuals enter the building.
Remain alert and report any suspicious activity or safety concerns immediately.
Support emergency response actions by following PBS protocols and building rules.
Maintain a clean, organized, and presentable lobby throughout the shift.
Coordinate with building management, superintendent, and PBS supervisors for resident needs or concerns.
Communicate service issues, incidents, or building updates through shift notes and reports.
Address resident concerns in a polite and solution focused manner.
Escalate matters that require management attention.
Maintain strong communication and teamwork with all PBS staff assigned to the site.