Valet Attendant Estates at Acqualina

Reimagined Parking•Sunny Isles Beach, FL

1d•$14 - $16•Onsite

About The Position

Location: Estates at Acqualina Address: 17901 Collins Avenue, Sunny Isles Beach, FL 33160 Position: Doorman / Bellman / Valet Shift Days: Flexible - Including Weekends Shift Times: 10am to 6pm Hourly Pay: $14.00 to $16.00 Hourly Plus Tips The Doorman, Bellman, Valet performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer/client’s expectations. General duties will include greeting guests upon arrival/departure and transporting baggage to and from guest rooms and parking guest vehicles. The Doorman, Bellman, Valet works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality standards are met at all times.

Requirements

At least 18 years of age
Valid driver’s license
Ability to operate manual transmission vehicles (stick shift)
Excellent customer service and communication skills
Ability to verbally communicate with guests
Acceptable driving record and motor vehicle report (MVR)
Ability to learn quickly and use sound decision making to thrive in fast-paced environments
Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Nice To Haves

Previous valet experience preferred

Responsibilities

Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform
Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
Open doors and assist guest/visitors entering and leaving property.
Perform vehicle counts, when required to ensure garage does not over fill available spaces
Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
Perform vehicle counts, when required, to ensure garage does not over fill available spaces
Act as traffic Controller to direct incoming guests to available parking spaces
Greet arriving and departing guests in a friendly and courteous manner
Transport guest luggage and belongings to guest rooms
Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi/shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival
Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass
Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
Communicate professionally at all times with guests, client, and teammates
Constantly move around the property by walking/standing for extended periods of time, sometimes for entire duration of shift
Constantly lift and carry customer luggage or personal items, up to 50lbs
Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
Direct traffic, position barricades, and arrange for towing service when necessary
Immediately report any incidents or claims to Operations Manager or Shift Lead
Request and collect relevant fees for use of service
Assist in reconciling end of shift revenue against the ticket distribution, when necessary
Communicate professionally at all times with guests, client, and teammates.
All other duties assigned

Benefits

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

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