Doorman / Bellman / Valet Attendant Estates at Acqualina

Reimagined ParkingSunny Isles Beach, FL
1d$14 - $16Onsite

About The Position

Location: Estates at Acqualina Address: 17901 Collins Avenue, Sunny Isles Beach, FL 33160 Position: Doorman / Bellman / Valet Shift Days: Flexible - Including Weekends Shift Times: 10am to 6pm Hourly Pay: $14.00 to $16.00 Hourly Plus Tips The Doorman, Bellman, Valet performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer/client’s expectations. General duties will include greeting guests upon arrival/departure and transporting baggage to and from guest rooms and parking guest vehicles. The Doorman, Bellman, Valet works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality standards are met at all times.

Requirements

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles (stick shift)
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Nice To Haves

  • Previous valet experience preferred

Responsibilities

  • Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform
  • Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
  • Open doors and assist guest/visitors entering and leaving property.
  • Perform vehicle counts, when required to ensure garage does not over fill available spaces
  • Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
  • Perform vehicle counts, when required, to ensure garage does not over fill available spaces
  • Act as traffic Controller to direct incoming guests to available parking spaces
  • Greet arriving and departing guests in a friendly and courteous manner
  • Transport guest luggage and belongings to guest rooms
  • Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi/shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival
  • Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
  • Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
  • Communicate professionally at all times with guests, client, and teammates
  • Constantly move around the property by walking/standing for extended periods of time, sometimes for entire duration of shift
  • Constantly lift and carry customer luggage or personal items, up to 50lbs
  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates.
  • All other duties assigned

Benefits

  • Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
  • Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
  • Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
  • 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
  • Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
  • Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
  • 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
  • Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
  • Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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