Door Staff - AEG Presents Great Lakes - Masonic Temple

AEG Worldwide•Detroit, MI

91d•$14 - $17•Onsite

About The Position

Door Staff will be responsible for ensuring a safe and enjoyable event for concert goers, performers, and fellow team members. This position is responsible for screening guests upon arrival, scanning tickets for entry, checking credentials for backstage and restricted areas, and general crowd control for the entirety of each show. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Requirements

A minimum education level of: High School Diploma or its equivalency
Previous experience preferred, but not required
Reliable, punctual, and regular in attendance
Ability to work in a loud and fast paced environment
Ability to de-escalate tense situations
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Excellent interpersonal and communication skills
Positive attitude with superior customer service skills, and be team oriented
Ability to stand, walk, and climb stairs for long periods of time
Strong intrapersonal skills with an outgoing, friendly personality
Strong listening and verbal communication skills
Availability to work various hours: nights, weekends, and holidays as required.

Nice To Haves

Previous experience working in events and knowledge of the music industry preferred
Availability to work nights, weekends, and holidays as needed according to venue schedule.

Responsibilities

ID checking and wrist banding patrons over 21
Greet guests and resolve guest complaints, escalating concerns as necessary.
Monitor guest conduct to ensure a safe and secure environment for all.
Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
Enforce all policies and procedures of the venue.
Complete all company and venue required trainings and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
Credential checks throughout the venue including backstage and restricted areas
Monitoring external venue areas including parking lots, alleys, and smoking areas
Identifying and addressing unsafe or disorderly conduct using de-escalation tactics or other best practice methods
Monitor venue during guest arrival and exit to comply with fire department safety regulations.
Light cleaning during and after all events
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.