Door Staff

The Jefferson Hotel • Richmond, VA

5d • Onsite

About The Position

The Jefferson Hotel, a distinguished Five Diamond property in Richmond, VA, is seeking a polished and personable Door Staff member to join our esteemed Guest Services team. As the first point of contact for many of our guests, the Door Staff plays a critical role in creating a welcoming, safe, and luxurious arrival and departure experience. The ideal candidate is courteous, alert, and passionate about hospitality, with a strong focus on guest satisfaction.

Requirements

• Outstanding communication and customer service skills.
• Friendly, welcoming demeanor with a natural ability to connect with guests.
• Situational awareness and the ability to remain composed under pressure.
• Physical ability to stand for extended periods and assist with luggage as needed.
• Availability: Must be available to work any day of the week, including weekends and holidays, with scheduling flexibility between 7:00 AM and 11:00 PM.
• Licensing: Must hold a valid Virginia driver’s license and provide a driving record with 0 or more points.
• Professional Appearance: Must be clean-cut, well-groomed, and maintain a neat, polished presence appropriate for a luxury hotel environment.

Nice To Haves

• Prior experience in a front-facing hospitality or service role is preferred.

Responsibilities

• Warmly greet all guests arriving at or departing from the hotel entrance.
• Open doors, offer assistance, and provide directions or information as needed.
• Assist with luggage or coordinate with Bell Staff and Valet to ensure seamless service.
• Communicate effectively with Front Desk, Valet, and Bell Staff to coordinate guest arrivals.
• Observe and anticipate guest needs to provide timely, proactive assistance.
• Monitor activity at the entrance, maintain order, and assist with flow during busy arrival/departure periods.
• Support safety and security by reporting any suspicious behavior or potential hazards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed