The position involves reviewing incoming F&I orders, communicating with retailers regarding any insufficient information, and performing all order processing functions under established automation controls. The role requires assisting in installing dealer setups by collecting proper documentation from applying dealers and monitoring the timeliness of all open furnish & install orders to ensure lead-time compliance. The individual will respond to all incoming furnish & install calls from retailers, customers, and installing dealers, determining the best method to resolve problems to ensure customer satisfaction while adhering to company policies. Additionally, the role includes ensuring accurate costing for retailers and installing dealers, updating retailers on all open orders, and following up with installers to ensure timely order completion. The position also involves maintaining accurate files of all complete furnish & install orders, researching and reconciling open AR/unapplied cash issues, and maintaining an accurate account of order correspondence. The individual will obtain retail approval for all additional order requirements, work with the sales center to ensure timely delivery of furnish & install products, and provide follow-up with customers, retail stores, or dealers as necessary. Other responsibilities include processing and communicating order cancellations, credits, or charge-backs according to procedure, operating a computer terminal to enter orders and provide shipping/install dates, and investigating and responding to installer/retailer order inquiries.