Door Attendant

DRIFTWOOD HOSPITALITY MANAGEMENT-posted about 6 hours ago

Part-time • Entry Level

Onsite • Río Piedras, PR

5,001-10,000 employees

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The Door Attendant at Hotel Rumbao is a highly visible, guest-facing position responsible for creating a warm, polished, and memorable arrival and departure experience for all guests entering and exiting through the main lobby entrance. This role serves as the first and last point of personal interaction, setting the tone for the overall guest experience through attentive service, professional presence, and continuous engagement. The Door Attendant is expected to greet guests promptly, assist with directions and general inquiries, maintain an elevated service dialogue at all times, and ensure that the lobby entrance and exterior areas are well-kept and welcoming. While the primary responsibility remains at the door, the Door Attendant provides support to the Bell Person as needed, without compromising coverage of the lobby entrance. The ideal candidate is friendly, polished, dynamic, and approachable, with the ability to multitask effectively while maintaining composure, situational awareness, and luxury service standards in a fast-paced environment.

Serve as the primary point of contact at the main lobby entrance, greeting and welcoming guests with professionalism, warmth, and attentiveness at all times.
Open and close vehicle doors for arriving and departing guests, ensuring a courteous and efficient arrival/departure experience.
Maintain continuous presence at the lobby entrance, remaining alert and available to assist guests and anticipate needs.
Provide clear directions, property orientation, and general information regarding hotel outlets, amenities, and services.
Assist the Bell Person as needed by:
Helping check guest luggage for day use or overnight stays.
Assisting with the temporary handling, storage, or retrieval of luggage when requested.
Supporting the movement of luggage or packages from vehicles to designated areas when operationally appropriate.
Utilize bell carts when necessary to assist with luggage transfers, ensuring guest safety and proper handling of items.
Ensure the lobby entrance, front exterior, and immediate interior areas are neat, clean, and well-presented at all times, including picking up debris and adjusting furniture as needed.
Maintain cleanliness and organization of the designated lobby station and any assigned storage or staging areas.
Adhere to hotel taxi stand procedures and agreements, assisting with traffic flow and guest transportation coordination as required.
Answer guest inquiries courteously and, when appropriate, assist with PBX or front desk calls during peak periods or coverage needs.
Restock lobby-adjacent guest amenities and supplies as assigned (e.g., grab-and-go items, business center supplies).
Promptly report all emergencies, accidents, injuries, missing articles, property damage, mechanical issues, or safety hazards to management.
Maintain a professional, well-groomed appearance in accordance with standards outlined in the Associate Handbook.
Adhere to all hotel policies, procedures, safety, and security standards.
Follow all fire prevention, emergency response, and safety procedures, including the proper use of protective equipment.
Report unsafe conditions, near-misses, accidents, or losses immediately to a supervisor or manager.
Support Front Desk and other Front Office team members as operationally required.
Perform other related duties as assigned by management to support the overall guest experience and hotel operations.

Bilingual. Skilled in conversational English and Spanish.
Professional, positive attitude and actions when communicating with guests and team members.
Knowledge of hotel and the city.
Ability to operate a two way radio, computer, printer, copier, and telephone.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient, and maintaining a pleasant cheerful demeanor

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