Door Attendant

Four Seasons Hotels and Resorts•Fort Lauderdale, FL

41d•Onsite

About The Position

The Door Attendant creates a strong sense of arrival for the hotel, restaurant, and banquet guests by working with the Valet team to arrange for cars to be parked and/or retrieved and arranges transportation for guests.

Requirements

Prior Door Attendant experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of the Fort Lauderdale area and popular local attractions.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of HotSOS preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
Ability to lift, carry, and move up to 100 lbs.

Nice To Haves

knowledge of HotSOS preferred/is a plus.

Responsibilities

Greet guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assist guests descending from cars. Issue appropriate valet parking ticket to guests. Give verbal greeting to guests arriving on foot. Open hotel doors for all guest.
Unload guest luggage from car, tag it, and issue claim ticket to the Guest Relations agent assisting the guest. Transfer luggage to the Bell Staff.
Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
Provide guests with directions, recommendations, and information about the city and its attractions. Hail taxis as needed. Load luggage in cars for departing guests.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
Greet all guests passing through Front Door and offers them assistance.
Maintain cleanliness on the driveway and hotel entrance.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Guest Relations and Valet Parking Staff.