Donor & Volunteer Engagement Associate

Upward Bound House•Santa Monica, CA

22d•$26 - $31•Onsite

About The Position

Upward Bound House (UBH) is committed to breaking the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH provides a supportive, caring, and merit-based environment for team members and is committed to their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others. POSITION SUMMARY UBH seeks a bright and highly-motivated individual with excellent critical thinking ability to help grow our community of supporters and advance our mission to end family homelessness in Los Angeles. This dynamic role combines volunteer leadership, donor engagement, and fundraising operations, making it an excellent opportunity for a development professional looking to deepen their experience in nonprofit fundraising while managing meaningful community partnerships. Reporting to the Chief Development Officer, the Associate will oversee UBH’s volunteer program while managing a portfolio of approximately 100 small to mid-level individual donors, helping to strengthen donor relationships and build the pipeline for future major gifts.

Requirements

2–5 years of experience in nonprofit administration, development support, or volunteer coordination.
Strong relationship-building and communication skills.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Experience with CRM systems, data entry, reporting, and gift processing (Salesforce preferred).
Excellent written and verbal communication skills with a strong customer service mindset.
Experience supporting fundraising events and donor engagement activities.
Highly detail-oriented with strong follow-through.
Passion for social impact, community engagement, and housing stability.
Employment eligibility verification.
Reliable transportation.
Current TB test.
Successful background check.
Valid CA Driver’s License.
Proof of auto insurance.

Responsibilities

Lead UBH’s volunteer program including recruitment, onboarding, scheduling, and stewardship.
Manage corporate volunteer days, group service projects, and community partnerships.
Lead volunteer stewardship efforts, including appreciation, recognition, feedback collection, and donor conversion opportunities.
Track volunteer data, hours, demographics, and impact stories for reporting and grants.
Coordinate in-kind donations, including Adopt-A-Family and other volunteer-driven giving programs.
Manage and cultivate a portfolio of 100 small to mid-level individual donors.
Conduct donor outreach through calls, emails, notes, and event invitations.
Support donor retention and upgrades through personalized stewardship and engagement.
Maintain donor and volunteer records in Salesforce CRM.
Process donations and acknowledgements and support donor stewardship efforts.
Assist with fundraising events, donor communications, and annual giving campaigns.
Conduct prospect research and prepare reports on donor and volunteer engagement.