Donor Tech Lead

Ochsner Clinic Foundation•New Orleans, LA

23h

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes; and performs quality control, operates computer, and other administrative duties per instruction of Supervisor. Maintains donor/patient/employee confidentiality; assumes responsibility for monitoring and evaluating the effectiveness of work activities; provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction, and will implement policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale. Performs all duties of a Blood Bank Tech and oversees donor reaction care by all staff, handles emergent donor reaction care, and ensures all donor reaction documentation and follow-up action is completed. Shift Hours Variable Shifts ( 6am to 6pm) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

Education Required - High School diploma or equivalent
Work Experience Required - 7 years experience in a healthcare-related field
Certifications Required - Basic Life Support (BLS) from the American Heart Association
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Ability to effectively and professionally work with people from all backgrounds.
Ability to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.
Ability to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving.
Ability to work under stress and around normal conditions that exist at blood drives.
Ability to provide leadership to employees within established customer service statistics and make improvement recommendations.
Ability to have successes in achieving customer service excellence.
Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.
Ability in and experience meeting deadlines, work independently, and set priorities.
Ability to work flxible schedule, such as extended shifts.
Ability to travel throughout and between facilities, and mobile locations.

Nice To Haves

Preferred - Previous experience in a supervisory or leadership capacity

Responsibilities

Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
Performs Team Leader Role.
Manages Professional Accountability.
Exhibits Time Management/Organizational Skills.
Performs Regulatory Compliance/Safety.
Maintains Excellent Customer Service.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.