Donor Support Coordinator

Pittsburgh Community Broadcasting Group•Pittsburgh, PA

19h•$43,000•Hybrid

About The Position

Pittsburgh Community Broadcasting is looking for a Donor Support Coordinator to help us grow our strong fundraising department. The Donor Support Coordinator is responsible for supporting the entire Fundraising Department with a focus on exceptional customer service. This position will oversee daily donor communication and gift entry among other department tasks.

Requirements

Strong judgement, sense of ethics, integrity, and accountability.
Understanding of basic non-profit business finances.
Strong customer service skills.
Experience working with Microsoft Office and e-communication systems (Mailchimp).
Prioritizes handling multiple projects in an organized and timely manner and has excellent communication skills.
Enjoys collaborating with others to help ensure the organization's financial success.
Strong analytical skills and database management experience.
Highly organized self-starter with excellent time management skills and a high level of attention to detail.
High level of comfort navigating a nonprofit environment in a hybrid remote setting, including managing multiple tasks effectively and working productively to help grow the organization.
Occasional evening and weekend work is required as well as some long days during peak fundraising times (donor events and on-air membership drives).

Responsibilities

Run all daily, weekly, and monthly processes in the CRM database.
Run and manage the monthly renewal process for annual donors which includes pulling lists and uploading to vendor websites.
Process all mail payments, create daily deposits, manage direct deposit donations, and reconcile all batches with the finance department.
Verify and upload all online donations and transactions daily.
Maintain daily incomplete transactions.
Maintain donor records and update them as needed, run recommended processes and reports to maintain clean records.
Coordinate credit card recapture process which includes reaching out to donors whose payments were declined.
Reconcile payment discrepancies.
Send out monthly invoices to donors who have pledged - including monthly reminders and pledge bills.
Manage online donor portals including activating accounts and approving transactions requests. Serves as the main point of contact for any questions regarding online donor portals.
Update and maintain email lists through Mailchimp.
Run and distribute other reports as needed in addition to importing and exporting data as needed.
Run bi-monthly credit card and EFT payments for sustaining memberships.
Process and enter non-membership gifts into CRM (major gifts, matching gifts, car donations, etc.).
Respond in a timely manner to all member communications via email and phone.
Assist with fundraising and stewardship efforts including thank you gift fulfillment.
Assist with station membership on-air fundraisers including planning, implementing and production.
Work closely with fellow fundraising team members to ensure success of overall department goals, long-term growth, and donor retention.
Attend WESA and WYEP program, cultivation and stewardship events as needed.
Other miscellaneous duties and projects as assigned.