Donor Services Technician (Danville)

The Blood Connection • Danville, VA

103d

About The Position

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today! The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. This position supports donor centers and mobile operations.

Requirements

• High School Diploma or GED.
• Customer service experience preferred.
• Valid Driver’s License with no major infractions and dependable transportation.
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers.
• Ability to work with all levels and in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.

Responsibilities

• Greeting Donors and Guests: Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience.
• Genuinely greets donors and other guests in a manner that promotes welcome and appreciation.
• Identifies donor by his or her specific appointment and engages donor by name during the donor experience.
• Assesses donor eligibility by performing computer verification.
• Screens prospective donors through medical history, mini physical, and testing results.
• Provides educational material to donors.
• Performs the donor health history and physical assessment according to current standard operating procedures.
• Selects proper material for blood collection.
• Escorts donor through the next phase of collection and ensures proper handoff to collections team member.
• Maintains facility appearance by assuring that all store front areas are clean, inviting, and free of debris.
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection.
• Communicates the TBC vision of donor experience to patrons.
• Engages donors in conversation and makes them feel important.
• Maintains effective communication with donors at all times.
• Reports to management all observations that may tarnish a donor’s experience.
• Extends appreciation and gratitude to donors.
• Maintains effective working relationships with collection staff and management.
• Performs reception and telephone duties as assigned.
• Participates in TBC sponsored blood drives and other special events.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees