Donor Services Technician (Blacksburg)

The Blood Connection • Blacksburg, VA

81d

About The Position

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today! The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. This position supports donor centers and mobile operations.

Requirements

• High School Diploma or GED.
• Customer service experience preferred.
• Valid Driver’s License with no major infractions and dependable transportation.
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers.
• Ability to work with all levels and in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.

Responsibilities

• Greet donors and guests with a smile to create rapport and ambience.
• Assess donor eligibility by performing computer verification and screening through medical history, mini physical, and testing results.
• Perform donor health history and physical assessment according to current standard operating procedures.
• Select proper material for blood collection and escort donor through the next phase of collection.
• Maintain facility appearance by ensuring cleanliness and organization of donor areas.
• Communicate the TBC vision of donor experience to patrons and engage donors in conversation.
• Maintain effective working relationships with collection staff and management to expedite donor flow.
• Participate in TBC sponsored blood drives and other special events.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees