Donor Services Support Specialist

Oneblood • Oakland Park, FL

291d

About The Position

Provides first point of contact for all Donor Services incoming regulated inquiries, collection process issues and requests related to SOP questions. Provides timely document review, tracks errors and offers solutions for Donor Services processes. Acts as a liaison to resolve internal processing errors and delivers outstanding internal customer service.

Requirements

• High school diploma or equivalent.
• Six months to one year related experience and/or training.

Nice To Haves

• Familiarity with Donor Services practices (i.e. Smart Solve, RSA, and CAPA).
• Basic computer skills including knowledge of Microsoft Office applications.

Responsibilities

• Provides first point of contact support to incoming calls/emails/requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries.
• Provides excellent customer service by responding to inbound calls in a timely manner and displaying professionalism towards all customers and documents all call information according to standard operating procedures.
• Identifies Donor Service's needs, clarifies information, researches every issue and provides solutions and/or alternatives.
• Assists Donor Services and Recruitment department with meeting department metrics.
• Provides support with validation of system related to Donor Services.
• Initiates Smart CAPA, participates in error management and documents resolutions.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED