Donor Services Coordinator

The Bowery Mission • New York, NY

125d • $50,000 - $55,000

About The Position

The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty. The Bowery Mission meets essential needs and creates transformative communities with men, women, children, and families in New York so that we can together overcome homelessness and poverty and flourish. As a vital part of the Development Team, the Donor Services Coordinator provides support in processing donor gifts and responding to donor needs. The coordinator is responsible for accurate and timely gift processing and receipting while delivering professional service internally and externally.

Requirements

• Embrace the organization’s Statement of Faith.
• 2+ years’ experience in data entry and experience working in a team environment.
• Bachelor’s Degree or equivalent work and education.
• Working knowledge of Salesforce or other CRM systems.
• Proficiency in Microsoft Office Suite, especially Excel or other data related tools.

Nice To Haves

• Experience in gift data entry.

Responsibilities

• Imports gifts from multiple sources and updates donors’ biographical data during the gift import process.
• Reconciles any gift discrepancies with the gift processing vendor.
• Generates and posts daily closing reports.
• Answers donor calls promptly, providing a personalized response to their inquiries.
• Returns missed calls in a timely manner and ensures appropriate call forwarding or voicemail setup during absences.
• Ensures that requested honor and memorial gift notifications are mailed weekly.
• Creates and submits weekly Welcome Packets to the gift processing vendor.
• Assists with receipting and managing the inventory of supplies, such as receipt paper, envelope, etc.
• Supports the Donor Service Supervisor in quality assurance.
• Assists with special projects as instructed by the Donor Services Supervisor or Database Manager.
• Ensures the Donor Service Operating Manual is up to date.
• Updates donor data related to undeliverable address, change of address, deceased, Direct Mail preferences, etc.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees