Donor Services Account Manager

CryoLife • Kennesaw, GA

290d

About The Position

Company Overview: Headquartered in suburban Atlanta, Georgia, Artivion, Inc. is a medical device company focused on developing simple, elegant solutions that address cardiac and vascular surgeons' most difficult challenges in treating patients with aortic diseases. Artivion's four major groups of products include: aortic stent grafts, surgical sealants, On-X mechanical heart valves, and implantable cardiac and vascular human tissues. Artivion has over 1,400 employees worldwide with sales representation in over 100 countries. The Company has manufacturing facilities located in Atlanta, Georgia, Austin, Texas and Hechingen, Germany. Additionally, it has sales and distribution offices in various countries throughout Europe, Asia, and South America. For additional information about Artivion, visit our website, www.artivion.com. Position Overview: Manage relationships with all assigned Recovery Partners; ensure goal attainment and effectively manage budgetary requirements. Relationship owner of all assigned Recovery Partners (RP) and associated contracts to include reimbursement terms and referenced regulatory changes/updates. Responsible for sustaining recovery partner contract renewal process; seeking improved business terms and reimbursement schedule through negotiation and relationship management process. Work in conjunction with Donation Support, Tissue Processing Lab (TPL), and Donor Quality Assurance (DQA) to resolve any quality related non-conformance (NC) issue. Help to integrate the tissue recovery process into the broader Artivion Tissue Value Stream. Support the regulatory and quality environment and the Sarbanes Oxley regulations. Manage all assigned Non-Conformances (NCs) as the NC Owner responsible for closure within 60 days of issuance.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in account management or a related field.
• Strong negotiation and relationship management skills.
• Knowledge of regulatory requirements in the medical device industry.

Nice To Haves

• Experience in the medical device or tissue banking industry.
• Familiarity with Sarbanes Oxley regulations.
• Proficiency in using contract management software.

Responsibilities

• Manage relationship with Recovery Partners and ensure all required donor documentation is provided in a timely manner.
• Manage and Maintain Recovery Partner Contracts and NDAs via the Agiloft platform.
• Coordinate Artivion's participation at national organ and tissue banking and related meetings in assigned region.
• Ensure Recovery Partners adhere to the regulatory and quality standards.

Benefits

• Health insurance
• 401(k) plan
• Paid time off
• Professional development opportunities
• Flexible working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree