Donor Service Representative - Part Time

Goodwill Keystone Area • Harrisburg, PA

72d

About The Position

To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Requirements

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Nice To Haves

• Possession of a forklift license or the ability to become certified as a forklift operator.

Responsibilities

• Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.
• Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the 'thanks, but no thanks' list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Steri-fabs appropriate items following all safety precautions.
• Price hard goods as needed.
• Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes and participates in organizational programs and special events.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
• Communicates progress, problems, and concerns to the Production Manager.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees