Donor Relations Manager

Way Finders•Springfield, MA

1d•$56,000 - $63,500•Hybrid

About The Position

Donor Relations Manager Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a Donor Relations Manager. The Donor Relations Manager is responsible for managing donor data, stewardship processes, fundraising communications, and volunteer engagement to support a strong and sustainable development program. This role oversees all aspects of the donor database; manages donor and volunteer communications; supports individual, corporate, and foundation fundraising; and plays an integral role in executing development events.

Requirements

5 years’ equivalent experience in development or a related role, with 1 year as a field specialist; a combination of experience plus a Bachelor’s degree may be a substitute
Proficiency in Microsoft Office applications, and ease in learning new software or technology; preference for experience with database applications
Excellent written, verbal, and interpersonal communication skills
Demonstrated expertise in donor database management, including data hygiene, query building, reporting, and workflow optimization
Strong writing skills, including experience creating compelling donor communications and fundraising content for digital and print channels
Advanced organizational skills with a high degree of accuracy and attention-to-detail
Ability to analyze and manage competing priorities in a complex and fast-paced environment
Commitment to confidentiality, professionalism, and ethical data stewardship
Must be available to work occasional evenings and weekends as required

Nice To Haves

Preference for experience in a nonprofit setting

Responsibilities

Coordinate donor recognition and stewardship activities for individuals, foundations, and businesses, in partnership with the Director of Development
Collaborate with department colleagues to implement donor education, engagement, and stewardship efforts; support the development and distribution of donor-facing communications and fundraising marketing materials that are consistent across platforms
Administer and maintain the development database, ensuring accurate, confidential, and consistent records
Monitor and improve database processes; update documentation; remain current on system updates and training
Manage gift processing in partnership with the finance team, including reconciliations, audit preparation, and tax reporting
Prepare reports and data analyses to identify trends, support pipeline development, and inform revenue forecasting
Conduct and synthesize prospect research for major gift, corporate, and foundation opportunities
Collaborate with Director to organize, manage, and grow the volunteer program
Assist with volunteer recruitment, placement, communications, and appreciation efforts
Assist with planning, scheduling, and logistics for development meetings and events, to include guest lists, invitations across print and digital channels, RSVPs, and the coordination of event communications
Coordinate registration, guest communications, and day-of event operations to ensure exceptional attendee experience
Lead procurement of in-kind donations, including raffle items, gift baskets, and other event-related contributions; track event inventories, materials, and contributions; support post-event reconciliation and acknowledgments
Assist with special projects that support fundraising strategies and organizational goals
Contribute to internal collaboration and planning through data insights, analysis, and participation in prospecting and revenue forecasting discussions