Donor Relations Coordinator

Guiding Eyes for the Blind, Inc.•Yorktown Heights, NY

24d•$29 - $32•Hybrid

About The Position

At Guiding Eyes for the Blind, we are passionate about connecting exceptional dogs with individuals seeking greater independence. We are dedicated to creating and supporting life-changing partnerships between people and dogs. At our facilities, we breed, raise, and train exceptional guide dogs – and match them with individuals ready to embrace a life of greater freedom, confidence, and possibility. Together, they embark on incredible life adventures. Are you ready to play a role in that journey? Join us and help be a part of transforming lives. Our incredible dogs make our mission possible – and working with them will inspire you! We put our clients first, striving to exceed their expectations by providing exceptional dogs trained to meet their unique needs and empower them to live the lives they choose. Are you someone who enjoys helping others and creating positive experiences? We’re looking for a compassionate, detail-oriented, and service-driven Donor Relations Coordinator to join our team. In this vital role, you’ll be the friendly and knowledgeable voice connecting with Donors, Supporters, and the public, ensuring that every interaction reflects the mission and values of Guiding Eyes. The Donor Relations Coordinator supports the Direct Marketing Manager by handling donor phone calls, processing donations, answering questions, resolving issues, addressing concerns, and providing accurate and timely information. As the primary liaison between Guiding Eyes and outside callers, you’ll set the tone for the exceptional service our organization is known for. You’ll bring professionalism, warmth, and calm to every interaction while managing multiple priorities with care and attention to detail. We’re seeking someone who takes initiative, communicates thoughtfully, and enjoys being part of a collaborative, client-focused environment. If you’re passionate about creating meaningful connections and delivering outstanding service, we’d love to hear from you! The Role This is a hybrid position based at our Yorktown Heights, NY campus, alternating between in-office and remote work

Requirements

Minimum of three (3) to five (5) years of administrative experience, ideally in a client-facing, service-oriented, or nonprofit/fundraising environment.
Exceptional interpersonal and problem-solving skills, with the ability to connect with Donors, Supporters, and the public with poise, tact, and warmth.
Highly organized, detail-oriented, and able to balance multiple priorities while managing time efficiently. Proven ability to meet deadlines in a fast-paced environment, including producing clear and legible handwritten notes.
Demonstrated ability to handle confidential information with discretion.
Self-motivated, reliable, and driven by a strong work ethic.
Consistently demonstrates a positive attitude, professional demeanor, and welcoming presence.
Flexible and adaptable collaborator who enjoys taking on challenges and supporting team goals.
Proficient in Microsoft Office, particularly Excel; familiarity with Salesforce is a plus.
Must be comfortable around large, active dogs.

Nice To Haves

familiarity with Salesforce is a plus

Responsibilities

Handle incoming calls with courtesy and efficiency, providing helpful information, routing calls to the appropriate departments or individuals, and taking clear, accurate messages when follow-up is required (e.g. monthly donor charges, company matching gifts, stock-related inquiries).
De-escalate situations involving dissatisfied callers by providing patient assistance and support.
Guide callers through troubleshooting, navigating the company website, or connecting with other departments as needed.
Manage data entry and maintain up-to-date donor records in Salesforce, including additions, removals, and changes to contact information.
Handle inquiries related to premium gift fulfillment and coordinate sending when necessary.
Assist with the fulfillment of memorial and tribute cards.
Perform light correspondence, such as sending postcards as needed.
Process occasional in-house credit card charges, providing receipts and notifying the Business Office.
Assist with web donation requests, including adding/removing donors from monthly programs and issuing credits.
Support the Development Team with special projects on an as-needed basis.
Assist with incoming mail and scanning on a rotating basis, and prepare outgoing mail.