Donor Recruitment Representative 1

San Diego Blood Bank•San Diego, CA

1d•$18•Remote

About The Position

The San Diego Blood Bank is seeking a highly motivated individual to help save lives. As part of the donor recruitment team, you will spend time calling previous donors and securing their commitment to come back. Your job is to increase the number of times donors come in a year and secure commitments to different types of donations, such as platelets and plasma. You will share special offers and needs at various points in the calendar year. Also, you provide a strong customer experience for each donor, ensuring their commitment to SDBB.

Requirements

High School Diploma or General Education Diploma (GED).
Minimum one year of customer service experience in call center
Must be able to work on a computer for 8 hours a day.
Good organizational and time management skills; must be able to establish priorities and multi-task
Must possess great verbal communication skills and be able to communicate clearly in English.
Ability to maintain strict confidentiality and handle a wide variety of confidential information.
Ability to work well with others.
Ability to learn details related to types of blood donations (i.e., whole blood, platelets, and plasma) and reasons donors can’t donate such as certain medications and travel.
Ability to think quickly about a wide variety of factors, such as location of donor, blood type, and highest need for the blood bank based on current blood supply.

Nice To Haves

Bilingual in English & an additional language preferred
Previous blood bank or medical experience a plus

Responsibilities

Place a high volume of outbound calls and meet daily, weekly and monthly goals using a preview dialing system.
Overcome barriers such as fear due to previous experience, hectic schedules, lack of commitment, and commitments to other causes.
Utilize sales training methods to have unique conversations with donors, listening to their concerns and overcoming barriers on the spot.
Contact donors who have lapsed and get them to come back.
Convert donors to increased numbers of donations per year and new donation types.
Increase number of donations from certain blood types. For example, ensure the proper level of O- blood type, which is only 6 percent of the population but a much higher need.
Maintain donor records and accurately update demographic and master file information.
Provide donors with accurate information regarding their donation opportunities, donation history, sites and contacts.
Participate in special calling projects and mailings.
Attend team and department meetings.
Performs other related duties as assigned or requested.

Benefits

Employees working 30 or more hours per week are eligible for employer sponsored health benefits (Medical, Dental, & Vision plans)
Earn up to 120 hours of paid vacation in your first year.
7 paid Holidays + 1 personal holiday provided annually.
40 hours of paid sick time provided annually.
403b retirement plan with 3% employer match starting on your first day.
Employee Assistance Program - Free for employees and their families
Service Awards and recognition.

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