Donor Recruitment Account Coordinator

American Red Cross • Philadelphia, PA

22h • Onsite

About The Position

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! The Donor Recruitment Account Coordinator acts as a liaison between sponsor groups, donor recruitment staff, and customers to promote and support blood drives.

Requirements

• High School or equivalent required.
• Minimum 3 years related experience or equivalent combination of education and related experience required.
• Can work well with graphics and editing.
• Experience with Excel and PowerPoint.
• Must possess outstanding organizational and communication skills.
• Effective problem-solving skills in managing multiple priorities.
• A current, valid driver's license and good driving record are required.
• Ability to work on a team.
• Some travel may be required.

Nice To Haves

• Basic knowledge of computer office products, word processing, spreadsheet, database, and presentation applications is highly desirable.

Responsibilities

• Serves as a liaison between the customer and the appropriate staff.
• Handles customer inquiries and requests in a professional, courteous, helpful, and timely manner.
• Prepares and maintains all account files, including correspondence, operational records, and customer surveys, to ensure accurate documentation of blood drive activity.
• Assists the team in system data integrity.
• Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers) to include location, date, time, goal, etc.
• Provides review and initiates applicable follow-up for the Print Cost Model and exceptions process.
• Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCB.
• Handles all inside sales support for the assigned Recruitment District team.
• Includes management of the donor pre-sign-up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy.
• May manage High School scholarship tracking and check requests.
• May manage inventory and distribution of donor premiums/giveaway items.
• Assists in orientation for new team members.
• Supports the district manager, team, and region as needed.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees