Donor Operations Data Analyst

FOUNDATION FOR THE CAROLINAS•Charlotte, NC

About The Position

The Donor Operations Analyst plays a critical role in ensuring the timely, efficient, accurate, and scalable processing of donor contributions and grantmaking activities. This position sits at the intersection of finance, development, and technology, with a strong emphasis on automation, process improvement, and data integrity. The ideal candidate brings analytical rigor and systems thinking to streamline gift processing, enhance donor experience, and optimize workflows in a high-volume, complex nonprofit environment.

Requirements

Bachelor’s degree in Finance, Accounting, Data Analytics, Information Systems, or related field preferred
2–5+ years of experience in nonprofit operations, donor operations, finance, gift processing or grants management
Experience with gift processing, donor databases (CRM), or grant management systems
Strong analytical skills with advanced proficiency in Excel (or similar tools)
Demonstrated experience improving processes or implementing automation
Ability to work with donors, constituents and staff
Ability to work with confidential and sensitive data

Nice To Haves

Experience with CRM software such as Blackbaud (RE NXT), Salesforce, Virtuous, Bloomerang, or similar
Familiarity with fund accounting principles
Experience with automation tools (e.g., Power Automate, Nintex Workflow Cloud, or similar)
Understanding of IRS regulations related to charitable contributions and grants

Responsibilities

Oversee and directly support end-to-end gift intake and processing, including cash, checks, credit cards, ACH, wire, interfund transfers, stock, illiquid and in-kind donations, with responsibility for hands-on gift entry as needed
Ensure accurate and timely recording of gifts in CRM and financial systems, identifying opportunities to streamline workflows and reduce manual effort
Maintain compliance with donor intent, IRS regulations, and internal policies
Reconcile donation data between development systems and the general ledger
Provide backup support to Contributions Specialist and Senior Contribution Specialist to ensure timely and accurate gift entry
Support the administration and continuous improvement of grantmaking processes, including application intake, review workflows, approvals, and disbursements with a focus on streamlining processes and reducing manual effort
Track grant restrictions, reporting requirements, and payment schedules
Ensure proper documentation and audit readiness for all grant transactions
Identify, design, and implement automation solutions to streamline gift, grant and fund administration workflows
Leverage tools such as CRM automation, workflow software, RPA (robotic process automation), and integrations (APIs)
Reduce manual entry, improve processing speed, and minimize errors
Maintain and update process documentation
Ongoing record maintenance for Raisers Edge NXT and Financial Edge NXT
Maintain high standards of data integrity across CRM and grant systems
Develop dashboards and reports to track KPIs (gift processing time, grant processing time, fund administration SLAs, donor trends)
Partner with Finance, Donor Operations and Philanthropic Advancement teams to support reporting needs and insights
Work closely with Philanthropic Advancement, Finance, Legal, and IT teams to align processes and systems
Support audits by providing documentation and transaction detail
Assist in system implementations, upgrades, and integrations