Donor Greeter

HGI STORES & SERVICES INC•Hagerstown, MD

1d•Onsite

About The Position

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. This role focuses on providing a positive donor experience through great customer service, handling donations with care, and educating the public on the organization's mission. Key responsibilities include greeting and offering assistance to all customers, demonstrating exceptional customer service, and professionally rejecting items that cannot be accepted. The greeter will determine usable and saleable items based on guidelines, accurately track all donations, and support processing by maintaining proper staging of donated goods, rerouting items, and assisting with workstation maintenance. The position also involves maintaining an organized and clean donation area, ensuring overall store cleanliness (sweeping, mopping, dusting, emptying trash cans, and organizing hangers and racks), and following all required safety and security procedures. The Donor Greeter is expected to maintain efficient product flow in line with company policies and procedures, ensure compliance with all company and store policies (including opening/closing tasks, pricing, markdowns, and accurate paperwork), receive and verify incoming merchandise from the warehouse and vendors, participate in required training, and support store operations through cross-training as assigned by management.

Requirements

Ability to pass pre-screenings such as background or drug screenings.
Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

Greet and offer assistance to all customers.
Demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
Determine usable and saleable items as specified in guidelines for acceptable donations.
Accurately track all donations according to standards set by management.
Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
Follow all required safety and security procedures.
Maintain efficient product flow in line with company policies and procedures.
Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
Receive and verify merchandise incoming to the location from warehouse and vendors.
Participate in training as required.
Support store operations by participating in cross training as assigned by management.
Perform all other duties as assigned.