Donor Greeter

Goodwill Industries of Houston•Houston, TX

About The Position

Responsible for providing world-class donor experience by maintaining a friendly, helpful, and professional demeanor. Responsible for accepting, sorting, and processing incoming donations according to GWH’s guidelines. Ensure donations are handled efficiently, accurately, and cost-effectively to support the organization’s mission.

Requirements

A high school diploma or equivalent preferred.
Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Must have reliable transportation.

Responsibilities

Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
Collect donations using donation carts and sort them out into proper limited categories as required.
Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
Ensure designated personal protective equipment (PPE) is being properly utilized, including but not limited to highly-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when running low.
Assist with loading and unloading equipment as needed.
Assist in maintaining the safety and security of GWH associates, donors, and company property.
Perform necessary janitorial work.
Must report all work incidents and injuries immediately.
Performs other duties as assigned by management.
Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Must be punctual, dependable, and maintain a professional appearance.
Maintain a high level of confidentiality.
Must perform work safely; maintain good housekeeping standards, and ensure all aisles and pathways to fire exits are clear and free of clutter.
Adheres to local, state, and federal laws and regulations.