Donor Greeter

Goodwill of the Finger Lakes•City of Rochester, NY

13d•Onsite

About The Position

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.

Requirements

Ability to read and understand documents such as time cards and policy manuals.
Ability to write routine reports.
Ability to speak effectively and communicate clearly to other employees and customers.
General math skills required.
Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED preferred.
Previous retail experience preferred

Responsibilities

Assist customers in bringing donations inside.
Ensure accurate donation log reporting.
Sorts donations into proper equipment for processing and transportation.
Properly labels all equipment.
Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
Ensure safety procedures are followed during packing and movement of equipment.
Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival
Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
Perform other duties as assigned by supervisor.