Donor Family Aftercare Coordinator

LifeCenter Northwest • Bellevue, WA

2d • $28 - $40 • Onsite

About The Position

The Donor Family Aftercare Coordinator assists with meeting the needs of programs regarding post donor case bereavement support to donor families.

Requirements

• Ability to learn and understand applicable local/state/federal regulations.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Ability to analyze and assess situations and create solutions.
• Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.
• Travel is essential to this position; consequently, the employee must be prepared to travel by automobile and airplane.
• This position requires the ability to effectively operate phones, computers, and other office equipment.
• The individual must have the ability to communicate clearly in English to accurately convey information.
• Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus.
• Move equipment up to 25 pounds with or without assistance.
• Requires appropriate documentation that allows the employee to travel by air (e.g. current real ID or passport).
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.

Nice To Haves

• Bachelor’s degree from a four-year college or university is preferred.
• Relevant work experience can be considered and substituted for academic requirements.
• Documented courses/programs in grief and bereavement counseling preferred.
• Minimum 1-2 years of experience in a related field such as counseling, chaplaincy, or social work preferred.
• Experience in a health care environment or related field is preferred.

Responsibilities

• Becomes knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in the planning of donor family events and celebrations.
• Helps with planning of special projects for donor families.
• Collaborates closely with the Director, External Affairs and members of the Aftercare team.
• Adheres to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).
• Delivers grief and bereavement support for LifeCenter Northwest donor families.
• Assists with all post donor case family follow-up, including required mailings, phone calls, written correspondence, answering donor family questions, etc.
• Ensures donor families have accurate, real-time access to information about bereavement support via our website, printed collateral, email, and over the phone.
• Takes lead responsibility for facilitating donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Takes lead responsibility for organizing (including external communications) and facilitating monthly Correspondence Workshops offered to donor families and recipients served in LifeCenter’s donation service area.
• Takes lead responsibility for requesting and managing recipient outcomes from transplant centers to facilitate sharing this information with donor families.
• Provides support in coordinating the donor family quilt program and managing inventory.
• Takes part in virtual support groups and in-person supportive gatherings as is available.
• Provides support to the Director, External Affairs and Donor Family Aftercare Events Specialist on the execution of donor family events.
• Monitors the Donation Community Facebook group and supports website auditing.
• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.
• Provides database management support to Aftercare programs.
• Participates in, and may lead, employee committees and events.
• Complies with applicable laws, regulations, and LifeCenter policies and procedures.

Benefits

• LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance.
• Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance.
• Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time.
• LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement.
• Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees