Donor Engagement Officer

Capital Public Radio, Inc. • Sacramento, CA

86d • $85,000 - $85,000

About The Position

CapRadio is a mission-driven public media organization that exists to create more informed, involved and educated communities. We are the only nonprofit broadcaster in the region that operates a 20-person local newsroom and develops locally produced news, classical music and jazz shows. We connect with communities through radio broadcasting, live streaming, newsletters, on-demand audio, live experiences and more. CapRadio is recognized for our fact-based, nonpartisan news coverage, state politics and government accountability reporting that is aired daily by NPR stations throughout California, hyperlocal community-engaged journalism and locally hosted classical music and jazz programs. Each week, nearly 500,000 people in the region choose CapRadio as a valued source of news, storytelling, music and events. As a 100% community-supported organization, CapRadio’s Development Team plays a critical role in sustaining our public service mission by interacting with our members, creating personalized touchpoints and communications and strengthening the connection we have with our community. This is an exciting opportunity to join a dynamic, collaborative team that is building a strong and sustainable future for public media in the region.

Requirements

• Speak and write clearly and effectively.
• Think strategically and creatively.
• Strong can-do attitude, with an emphatic nature that is flexible in response to changing circumstances and needs at the station, in donors’ lives and in the world.
• Be sensitive to donors’ questions, communication styles, and philanthropic interests.
• Provide prompt follow-through on donor inquiries.
• Demonstrate persistence in achieving goals.
• Strong interpersonal skills, attention to detail and proficiency in CRMs (e.g., Raiser’s Edge, Salesforce, etc.).
• Occasionally travel to individual donors’ homes or a public space (e.g. restaurant for breakfast or lunch) for meetings.
• Balance team and individual responsibilities.
• Five years of previous work with individual donors is preferred.

Nice To Haves

• Experience creating communications strategies and implementing stewardship.
• Familiarity with major gifts programs and public media fundraising, in addition to NPR and CapRadio’s local news and music offerings.

Responsibilities

• Manages a tiered portfolio of major donors with planned touch points, prompt acknowledgment, and timely solicitations, with an emphasis placed on donor retention and increased giving to meet revenue goals.
• Matches major donors’ passions and interests with organizational programs and initiatives, including opportunities for on-air and other recognition, to retain donors and increase year-over-year giving.
• Manages relationships using multiple channels, including phone, email, personal mail, Zoom and face-to-face meetings, in addition to engaging them through consistent stewardship and active cultivation to increase the donor’s support, achieve revenue goals and enhance the donor experience.
• Updates donor database with donor touchpoints (such as phone calls, email, personal mail, Zoom, and face-to-face meetings) along with updated information about donors to support the station’s long-term station relationship with the donor.
• Identifies opportunities and supports leadership in the creation of new recognition opportunities and proposals to expand donor giving to CapRadio.
• Advises on activities or opportunities for face-to-face engagement with donors, such as at CapRadio in-person programs and events, to support major donor cultivation and stewardship.
• Oversees the creation of donor benefits in accordance with levels of giving that provide incentives for deeper donor investment.
• Supports membership fundraising campaigns (spring, fall, calendar year-end, fiscal year-end, Big Day of Giving, etc.) by encouraging select assigned donors to contribute.
• Grows legacy giving among donors within the portfolio.
• Provides reporting to the supervisor on the previous week’s activities and anticipated tasks for the upcoming week.
• Collaborates with the Donor Development, Members Services, and Marketing teams, as well as other departments, to achieve broader revenue goals.

Benefits

• Competitive medical, dental, and vision insurance
• Retirement plan
• Paid holidays
• Flexible Vacation
• Paid sick leave
• Group life insurance
• Flexible spending plan for health and dependent care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees