Donor Engagement Coordinator

Cheyenne Mountain Zoo • Colorado Springs, CO

390d • $40,000 - $43,000

About The Position

The Donor Engagement Coordinator is responsible for supporting the Development Department with a focus on enhancing donor engagement, satisfaction, and retention. This role involves administrative support for fundraising programs and events, overseeing donor birthday and VIP delivery programs, and utilizing a data management system to assist in fundraising efforts. The position requires a creative and organized individual who can work collaboratively within the team and promote a culture of appreciation and recognition for donors.

Requirements

• Experience working in fundraising preferred.
• Excellent communication skills, both written and verbal.
• Working knowledge of Blackbaud's Altru (donor database) highly preferred.
• Flexibility in work schedule with weekdays, weekends, evenings, and occasional late nights as necessary.
• Valid driver's license and insurable as a Zoo Driver.
• Ability to legally work in the United States.
• Pass a pre-employment drug/alcohol screening.
• Skilled in establishing and maintaining effective working relationships with co-workers, vendors, donors, members, Zoo staff, and the public.
• Excellent attention to detail.
• Ability to organize and prioritize while working with strict deadlines.
• Ability to make good decisions regarding animals, guests, and the organization.
• Ability to remain calm under pressure.
• Ability to work alone or with minimal day-to-day supervision.
• Ability to work at a fast pace while still paying close attention to details.
• Superior customer service skills.

Responsibilities

• Create and implement programs that foster a culture of appreciation, recognition, and ongoing engagement with donors.
• Create original donor content including videos, invitations, updates, etc.
• Develop and implement engagement techniques such as surprise deliveries and special occasion recognition.
• Prepare consistent weekly/monthly/yearly reports as needed.
• Assist with list management in Altru for mailings and events.
• Run campaign pledge reminder reports monthly and send reminders.
• Assemble, hand address, and send mailers for fundraising programs.
• Participate in donor and VIP tours as needed.
• Send email blasts for fundraising programs.
• Assist in the implementation of various donor events and parties, including Zoo Ball.
• Collate, stuff, address, and mail the Annual Fund solicitation.
• Coordinate with volunteers to help assemble mailings and other projects.
• Attend all donor events as needed.
• Develop a good working knowledge of the Zoo's donor database (Altru) and create/run queries.
• Assist with/lead donor tours when needed.
• Provide administrative support for all fundraising programs and capital campaigns as assigned.
• Provide administrative support for the entire Development Department.
• Perform all other duties as assigned.

Benefits

• Group medical, dental, vision, life, and disability insurance
• Paid holiday, vacation & sick time
• Retirement plan
• Zoo membership
• Eligibility for the bonus program
• Discounts on concession and gift shop purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed