Donor Database Administrator

Crisis Center of Tampa Bay

4d•Onsite

About The Position

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, or emotional or situational problems. The primary responsibility of the Donor Database Administrator is to maintain the donor database, donor gift entries, gift communications, and stewardship. The Donor Database Administrator reports to the Associate Director of Development.

Requirements

High school diploma/GED, associate degree or higher preferred.
Proficient in Microsoft Office Suite and Outlook.
Experience in CRM software or donor database management preferred.
One year of development or marketing experience preferred.
Proficient use of Excel formulas and pivot tables, and ability to manipulate data in Excel. Advanced knowledge of Excel is preferred.
Knowledge of the functions and operational priorities of the Development and Marketing Departments.
Knowledge of and compliance with HIPAA regulations.
Ability to analyze problems and suggest appropriate solutions.
Ability to multitask and maintain organization in a fast-paced, changing environment.
Skill in operating a personal computer.
Ability to use independent judgment.
Ability to plan, prioritize, and organize a diversified workload in a high-energy work environment.
Must have the ability to lift and carry up to 15 lbs.
Employee must be able to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.
Ability to sit for long periods of time.

Responsibilities

Manage day-to-day gift processing activities (pledges and donor payments, gift reminders, thank you letters, tax receipts) with accuracy, responsiveness, and efficiency.
Prepare and export reports and queries from the donor database.
Efficiently leverage Excel to generate financial, analytical, and statistical reports that support Development operations, including producing on-demand reporting as needed.
Ensure donations are received, processed, acknowledged, and supported through donor payments, including updates in alignment with agency standards and best practices.
Create and maintain documentation and procedures for gift processing and reporting.
Coordinate the transmittal of funds, pledge cards, gift notices, and monthly roll-out to/from the Development office to the Finance office in a timely manner.
Manage and execute the annual Employee Giving Campaign.
Update and maintain a standard filing system for the Development department, including donor files, in an accurate and timely manner.
Assist with Development activities, including outside events.
Manage public and private tours, including registration, setup, communication, and confidently speaking about the agency’s mission and services to community members and donors.
Assist the Development and Marketing department with ordering marketing materials and stationery requests.
Knowledge of and compliance with the policies and procedures of the Crisis Center.
Support the operations of the Executive, Development, and Marketing Offices, which require confidential handling of sensitive information, correspondence, and files for the Crisis Center of Tampa Bay donors and prospects.
Performs other duties that have been trained for, as assigned by the supervisor.