Donor Center Technician I

Octapharma Plasma • Knoxville, TN

126d

About The Position

The position involves ensuring compliance with state and federal regulations, maintaining high levels of customer service, and ensuring a clean and professional work environment. Responsibilities include monitoring donor conditions, maintaining equipment, and ensuring donor confidentiality. The role also involves performing donor eligibility checks, plasma collection, and product processing according to Standard Operating Procedures.

Requirements

• High school diploma or equivalent (GED) required.
• Three (3) months' experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write, and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions, and manuals required.
• Ability to understand verbal instructions required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

Responsibilities

• Ensure total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP).
• Maintain high level of customer service and positive donor experience.
• Maintain cleanliness of work area and stock supplies.
• Maintain Donor Center equipment based on Standard Operating Procedures.
• Monitor donor conditions for comfort and safety.
• Maintain donor confidentiality.
• Keep complete and accurate records per company procedures.
• Troubleshoot machine alarms/alerts and perform routine quality checks.
• Clean blood or plasma spills and dispose of biohazardous waste properly.
• Ensure donor meets eligibility criteria and perform vitals evaluation.
• Register applicant donors.
• Set up and prepare equipment for plasmapheresis procedures.
• Disconnect donor after plasmapheresis process.
• Operate automated plasmapheresis machines and respond to alarms.
• Collect and store plasma product and samples properly.
• Organize samples in storage freezers.
• Prepare product and samples for shipment.
• Monitor freezer and refrigerator temperatures.

What This Job Offers

• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees