Donor Center Technician I

Octapharma • Aurora, IL

387d

About The Position

The Donor Center Technician I plays a crucial role in ensuring the safe and compliant operation of the plasma donation center. This position focuses on maintaining high standards of customer service, donor safety, and regulatory compliance while supporting the collection and processing of plasma. The technician is responsible for monitoring donor conditions, maintaining equipment, and ensuring a clean and professional environment, all while contributing to the overall mission of creating life-saving medicines for patients worldwide.

Requirements

• High school diploma or equivalent (GED) required.
• Three (3) months' experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

Nice To Haves

• Experience in a healthcare or medical environment.
• Knowledge of plasma collection processes and equipment.

Responsibilities

• Ensure total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP).
• Maintain high level of customer service and positive donor experience.
• Maintain cleanliness of work area to ensure a clean and professional environment.
• Stock and maintain an orderly work area with sufficient supplies to meet production demands.
• Maintain Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitor donor conditions, ensuring donor comfort, safety, and quality of plasma product.
• Maintain donor confidentiality based on company policy.
• Maintain complete and accurate record keeping per company's Standard Operating Procedures.
• Troubleshoot machine alarms/alerts and perform quality controls routinely on equipment.
• Clean any blood or plasma spills and perform proper procedure for disposition of biohazardous waste.
• Ensure donor meets eligibility criteria based on Standard Operating Procedures.
• Perform donor vitals evaluation per Standard Operating Procedures.
• Perform finger stick for Microhematocrit and Total Protein determination.
• Register applicant donors per Standard Operating Procedures.
• Set up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnect donor after plasmapheresis process is completed per standard operating procedures.
• Operate the automated plasmapheresis machines, responding to alarms and documenting exceptions.
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handle tested and untested product, as well as product with unsuitable test results.
• Organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
• Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures and inform appropriate personnel if equipment is not functioning properly.

Benefits

• Outstanding plans for medical, dental, and vision insurance.
• Health savings account (HSA).
• Flexible spending account (FSA).
• Tuition Reimbursement.
• Employee assistance program (EAP).
• Wellness program.
• 401k retirement plan.
• Paid time off.
• Company paid holidays.
• Personal time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED