Donor Center Technician I

Octapharma • Raleigh, NC

389d

About The Position

The Donor Center Technician I is responsible for ensuring compliance with state and federal regulations while providing a high level of customer service and maintaining a positive donor experience. This role involves monitoring donor conditions, maintaining cleanliness in the work area, and performing various tasks related to plasma collection and processing.

Requirements

• High school diploma or equivalent (GED) required.
• Three (3) months' experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions, and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

Responsibilities

• Ensures total operation is compliant with state and federal regulations.
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area to ensure a clean and professional environment.
• Stocks and maintains Donor Center equipment based on Standard Operating Procedures.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and quality.
• Maintains donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company's Standard Operating Procedures.
• Responsible for troubleshooting machine alarms/alerts and performing routine quality checks.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous materials.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs donor vitals evaluation per Standard Operating Procedure.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per Standard Operating Procedures.
• Sets up and prepares all equipment and disposable supplies for venipuncture.
• Disconnects donor after plasmapheresis process is completed per standard operating procedures.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all alarms.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organizes samples and product in a walk-in storage freezer per Standard Operating Procedures.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal regulations.
• Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED