Donor Center Technician I

Octapharma • Virginia Beach, VA

133d

About The Position

The position involves ensuring compliance with state and federal regulations, maintaining high levels of customer service, and ensuring a clean and professional work environment. Responsibilities include monitoring donor conditions, maintaining equipment, and ensuring donor confidentiality. The role also involves troubleshooting equipment, cleaning spills, and performing various job-related tasks as assigned. The position requires performing donor eligibility checks, plasma collection, and product processing according to Standard Operating Procedures.

Requirements

• High school diploma or equivalent (GED) required.
• Three (3) months' experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write, and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations and instructions required.
• Ability to understand verbal instructions required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

Responsibilities

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP).
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area and stocks supplies.
• Maintains Donor Center equipment based on Standard Operating Procedures.
• Monitors donor conditions for comfort and safety.
• Maintains donor confidentiality.
• Keeps complete and accurate records.
• Troubleshoots machine alarms/alerts and performs routine quality checks.
• Cleans blood or plasma spills and disposes of biohazardous waste properly.
• Ensures donor meets eligibility criteria and performs vitals evaluation.
• Sets up and prepares equipment for plasmapheresis procedures.
• Disconnects donor after plasmapheresis process.
• Operates automated plasmapheresis machines and responds to alarms.
• Collects and stores plasma product and samples according to procedures.
• Handles tested and untested products and organizes samples.
• Prepares products for shipment and monitors storage temperatures.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED